Tymely is an E-Commerce and Retail startup founded in 2021, based in the United States. The company, with the slogan "The future of customer service," offers an AI Agent for eCommerce customer service. It prides itself on being able to fully replace human agents, handling complex customer service tickets end-to-end, including exchanges of partial orders, changing shipping addresses, refunds, and more.
The startup's last investment was a $4.00M Seed Round investment on 23 September 2022, with contributions from 97212 Ventures, DESCOvery, and Hetz Ventures. Tymely's innovative approach not only significantly reduces support costs but also improves customer satisfaction scores (CSAT) and sales. The AI agent's interaction is indistinguishable from human agents, boasting even higher quality service. With its focus on transforming and enhancing customer service in the retail and e-commerce sectors, Tymely shows promise in shaping the future of customer support in the digital age.
