Italy
CALL & CALL Holding SpA is one of the leading Italian BPO – Business Process Outsourcing operators, focusing on marketing, customer care, and sales processes for both B2C and B2B markets. Founded in 2001, the group currently operates in 7 locations in Italy and 1 in Romania, with over 1900 workstations and 2500 employees. This infrastructure enables the group to design and deliver multilingual services for the Italian, Romanian, and international markets.
The group includes ADVALIA, the Business Unit dedicated to technological innovation in Customer Management and ICT Outsourcing Services, and CallFin, a financial agency authorized by OAM to promote and place financial products. All locations are ISO 9001:2015 certified for the execution and design of contact center services, adhering to a quality policy. Since 2012, the group has obtained PCI-DSS (Payment Card Industry Data Security Standard) certification and holds IVASS and OAM authorizations for the sale of insurance and financial products.
The company operates in several industries including B2B, IT, Messaging and Telecommunications, and Marketing. Despite the lack of available data on their recent investments and investors, the company's robust infrastructure, industry positioning, and extensive service portfolio make it an intriguing prospect for potential venture capital investment.
