Stafford, United Kingdom
Ctalk is a United Kingdom-based company specializing in developing and integrating software for contact centers. With over 15 years of experience in delivering contact center solutions, Ctalk stands out as a Microsoft Gold partner with a global presence. Their market-leading ACD product has garnered a strong customer base across Europe, Africa, and North America, boasting high retention rates. The system seamlessly integrates with Skype, effectively bridging the back office and the contact center.
Ctalk's contact center solution offers a comprehensive suite, handling calls, IMs, and emails within a single platform. Its feature set includes speech recognition, text-to-speech, IVR, call recording, screen recording, dialler, and wall boards, catering to contact centers of all sizes. Additionally, the system is available as both a hosted and customer premises-based product.
Notably, Ctalk presents itself with the slogan "Rock Solid Reliability," emphasizing its commitment to stability and dependability in its offerings. While minimal details are available about recent investments or specific industry focus, Ctalk's established track record and strong partnerships, including its Microsoft Gold status, position it as a compelling player in the contact center software space.
