London, United Kingdom
In-Gage is a UK-based startup with a vision to make companies legendary for the service they offer. Through their Salesforce app, they aim to measure and improve customer loyalty and advocacy with AI Customer Service Tools. The company's slogan "We are Salesforce app which helps to measure and improve customer loyalty & advocacy with our AI Customer Service Tools" reflects their focus on leveraging technology to enhance customer service.
Their approach involves changing the behaviors of frontline service staff, as they believe every interaction matters. By providing key information on a dashboard through their Salesforce app and offering Training and Management programmes, they strive to drive great service. Additionally, their consulting services set the service vision and link NPS and loyalty to the bottom line, with a money-back guarantee. This approach has been proven to reduce customer churn by up to a third and increase word-of-mouth sales by 60%.
Founded in 2015, In-Gage operates in the Information Technology industry and is headquartered in the United Kingdom. Despite not having the details of their last investment, the company's focus on customer-centric metrics and real-time insights for frontline staff positions them as an intriguing prospect for potential investors.
In summary, In-Gage addresses a critical need in the market by offering innovative solutions to improve customer loyalty and advocacy. With a proven track record and a strong focus on leveraging technology and data to drive legendary service, the company presents an exciting opportunity for potential investors seeking to tap into the customer service technology space.
