Mobilus Corporation

Mobilus Corporation is a Japanese Enterprise Software startup founded in 2011. The company's slogan "モビルスは、テクノロジーでサポートを新しくする、The Support Tech Companyです。コンタクトセンター向け SaaS プロダクト（モビシリーズ）などの CXソリューションを提供しております" reflects its mission to revolutionize customer support through technology.

Mobilus addresses the challenges faced in customer support, such as difficulty in operator recruitment, high turnover rates, and escalating operational costs. The COVID-19 pandemic has further expanded the scope of support operations, necessitating the restructuring of center operations. Mobilus offers a wide range of solutions, including chat and call support, utilizing their unique support technology developed from accumulated operational knowledge and extensive data.

The company's last investment amounted to ¥453.66M in a Corporate Round investment on 22 June 2020, which was secured from NTT Comware. Mobilus is committed to providing valuable solutions to alleviate the burden on support operations and aims to offer 24/365 support to customers.

Mobilus focuses not only on providing system solutions for efficiency but also on understanding the challenges and pain points in contact center operations from the perspectives of technology, operation, and mindset. Their strategy includes non-voice support, automation with AI and bots, guiding inquiries to the optimal channels, and implementing remote operations, complemented by operational improvements based on business analysis and KPI settings.

Mobilus seeks to add more meaning to support communication than simply providing tools for connection and resolution. They emphasize the importance of considering the emotions and experiences of the people involved in operations and customers' satisfaction beyond standard KPI management in contact center operations.