Pac Biz Outsourcing

Pac Biz Outsourcing is a company that aims to help businesses provide exceptional customer experiences. It addresses the challenge of managing inbound call services as a business expands, offering a solution that minimizes the cost and effort of hiring and training local employees. Instead, companies can pay a flat monthly fee per agent in their own currency. The company, which originated as a small customer service team in Dumaguete serving a transportation company, has since grown to become a leader in customer experience, particularly in the transportation industry. With over 200 employees working across five countries worldwide, Pac Biz boasts a robust team and infrastructure. This has allowed the company to offer seamless transitions for businesses utilizing their outsourced agents.