Decagon
Empowering every brand to deliver concierge customer experiences.
324 employees · est. 2023 · San Francisco, United States
OvationCXM
Own the journey. Guide the experience. Unleash the benefits.
130 employees · est. 2014 · Tiburon, United States
OvationCXM is the older company (2023 vs 2014); Decagon is the larger of the two.
Side-by-Side Comparison
| Metric | Decagon | OvationCXM |
|---|---|---|
| Founded | ||
| Founded | 2023 | 2014 older |
| Headquarters | ||
| Headquarters | San Francisco, United States | Tiburon, United States |
| Employees | ||
| Employees | 324 larger | 130 |
| Industry | ||
| Industry | Not tracked yet | IT, Information Technology |
| Funding Stage | ||
| Funding Stage | Unknown | Series C |
| Total Funding | ||
| Total Funding | $481.00M | $44.48M |
| Funding Rounds | ||
| Funding Rounds | 6 | 10 |
| Services | ||
| Services | AI Concierge Services, Omnichannel Customer Interaction, Automated Workflow Management, Real-time Analytics and Reporting, AI Agent Development and Optimization | Not tracked yet |
| Target Customers | ||
| Target Customers | Enterprises in Retail, Travel and Hospitality, Technology Firms, Financial Services Companies, Health & Wellness Industries, Media Organizations, Telecommunications Companies | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Conversational AI, AI Agents, Voice Interaction, Chat Interaction, Omni-Channel Communication, AI Personalization, Enterprise Solutions, Customer Relationship Management, Digital Transformation, AI-Driven Customer Support, Concierge Service, Automation In Customer Service, Investor-Backed Tech | Customer Experience Management, CRM Integration, Customer Journey Orchestration, Automation Tools, Ecosystem Aggregation, Integrated Communication Solutions, AI-infused CXM, Generative AI, Dynamic Chat, Partner Connectivity, Data-driven Insights, Exceptional Customer Experiences, Enterprise Solutions, Digital Transformation, SaaS & Tech |
| Website | ||
| Website | decagon.ai | ovationcxm.com |
About Decagon
Decagon, founded in 2023 and headquartered in the United States, is a leading player in the conversational AI arena, dedicated to "Empowering every brand to deliver concierge customer experiences." Their platform is employed by notable enterprises such as Avis Budget Group, Chime, Oura Health, 1-800...
About OvationCXM
OvationCXM is a Customer Experience Management (CXM) company that aims to empower businesses and their partner ecosystems to deliver exceptional customer experiences. The OvationCXM Platform, CXMEngine, offers pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem a...
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BounceWatch watches Decagon and OvationCXM for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Decagon and OvationCXM — by email.
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Compiled from the BounceWatch company index. We last looked at Decagon on 20 Mar 2026, and OvationCXM on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.