Help Scout
🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free
290 employees · est. 2011 · Boston, United States
HelpDesk
HelpDesk is a solution designed to simplify how your team handles customer communication.
51-200 employees · est. 1995 · Poland
HelpDesk is the older company (2011 vs 1995); Help Scout is the larger of the two.
Side-by-Side Comparison
| Metric | Help Scout | HelpDesk |
|---|---|---|
| Founded | ||
| Founded | 2011 | 1995 older |
| Headquarters | ||
| Headquarters | Boston, United States | Poland |
| Employees | ||
| Employees | 290 larger | 51-200 |
| Industry | ||
| Industry | Not tracked yet | CRM and Sales |
| Funding Stage | ||
| Funding Stage | Series B | Not tracked yet |
| Total Funding | ||
| Total Funding | $27.98M | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 6 | Not tracked yet |
| Services | ||
| Services | AI Chatbot, Insights & Analytics, Apps & Integrations, Live Chat Support, Customer Feedback Collection | Not tracked yet |
| Target Customers | ||
| Target Customers | SaaS Companies, Education Sector, Healthcare Industry, Travel & Hospitality, Real Estate and Property Management, Logistics Firms, Manufacturing Companies, Financial Services, Professional Services | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Support Platform, Shared Inbox, Knowledge Base, Live Chat, Customer Service Insights, Support Channels, Integrated API, Best-in-class Reporting, Customer-Centric Culture, B2B Software, Customer Retention, Business Growth, Software Integrations, Cloud-Based Solutions | Customer Communication, Ticket Management, Feedback Management, Team Communication, Data Encryption, Helpdesk Software, IT Support, Learning Spaces, Customer Feedback, SSL Protocol |
| Website | ||
| Website | helpscout.com | helpdesk.com |
About Help Scout
Help Scout, founded in 2011, is a rapidly growing Customer Support Platform headquartered in the United States. With the slogan, "🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free," the company caters to over 12,000 businesses across 140 countries, including notable names like...
About HelpDesk
HelpDesk is a customer communication management solution that aims to simplify team interactions. The platform offers personalized and precise messaging to enhance customer experiences, along with various tools for efficient communication management. These include the use of tags for ticket labeling...
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