Help Scout
🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free
290 employees · est. 2011 · Boston, United States
Solvemate
Solvemate enables brands to deliver quality customer service through meaningful conversations.
2 employees · est. 2015 · Berlin, Germany
Help Scout is the older company (2011 vs 2015); Help Scout is the larger of the two.
Side-by-Side Comparison
| Metric | Help Scout | Solvemate |
|---|---|---|
| Founded | ||
| Founded | 2011 older | 2015 |
| Headquarters | ||
| Headquarters | Boston, United States | Berlin, Germany |
| Employees | ||
| Employees | 290 larger | 2 |
| Industry | ||
| Industry | Not tracked yet | Not tracked yet |
| Funding Stage | ||
| Funding Stage | Series B | Acquired |
| Total Funding | ||
| Total Funding | $27.98M | $3.00M |
| Funding Rounds | ||
| Funding Rounds | 6 | 5 |
| Services | ||
| Services | AI Chatbot, Insights & Analytics, Apps & Integrations, Live Chat Support, Customer Feedback Collection | Not tracked yet |
| Target Customers | ||
| Target Customers | SaaS Companies, Education Sector, Healthcare Industry, Travel & Hospitality, Real Estate and Property Management, Logistics Firms, Manufacturing Companies, Financial Services, Professional Services | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Support Platform, Shared Inbox, Knowledge Base, Live Chat, Customer Service Insights, Support Channels, Integrated API, Best-in-class Reporting, Customer-Centric Culture, B2B Software, Customer Retention, Business Growth, Software Integrations, Cloud-Based Solutions | Customer Service Automation, Conversational AI, Personalized Chatbot, Contextual Conversation Engine, Self-service Support, Service Team Optimization, Industry-specific Best Practices, Real-time Customer Interaction, Cost Reduction In Support, Actionable Insights, Brand Empowerment, Quick Learning AI |
| Website | ||
| Website | helpscout.com | solvemate.com |
About Help Scout
Help Scout, founded in 2011, is a rapidly growing Customer Support Platform headquartered in the United States. With the slogan, "🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free," the company caters to over 12,000 businesses across 140 countries, including notable names like...
About Solvemate
Solvemate, founded in 2015 and headquartered in Germany, is at the forefront of customer service innovation. Known for its slogan, "Solvemate enables brands to deliver quality customer service through meaningful conversations," the company offers a robust automation platform powered by smart convers...
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Funding, hiring, leadership and stack changes at Help Scout and Solvemate — by email.
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Compiled from the BounceWatch company index. We last looked at Help Scout on 3 Apr 2026, and Solvemate on 14 May 2026. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.