Help Scout
🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free
290 employees · est. 2011 · Boston, United States
tawk.to
Because you need a free and easy way to communicate with your customers.
136 employees · est. 2012 · Las Vegas, United States
Help Scout is the older company (2011 vs 2012); Help Scout is the larger of the two.
Side-by-Side Comparison
| Metric | Help Scout | tawk.to |
|---|---|---|
| Founded | ||
| Founded | 2011 older | 2012 |
| Headquarters | ||
| Headquarters | Boston, United States | Las Vegas, United States |
| Employees | ||
| Employees | 290 larger | 136 |
| Industry | ||
| Industry | Not tracked yet | Messaging |
| Funding Stage | ||
| Funding Stage | Series B | Seed |
| Total Funding | ||
| Total Funding | $27.98M | $2.00M |
| Funding Rounds | ||
| Funding Rounds | 6 | 1 |
| Services | ||
| Services | AI Chatbot, Insights & Analytics, Apps & Integrations, Live Chat Support, Customer Feedback Collection | Not tracked yet |
| Target Customers | ||
| Target Customers | SaaS Companies, Education Sector, Healthcare Industry, Travel & Hospitality, Real Estate and Property Management, Logistics Firms, Manufacturing Companies, Financial Services, Professional Services | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Support Platform, Shared Inbox, Knowledge Base, Live Chat, Customer Service Insights, Support Channels, Integrated API, Best-in-class Reporting, Customer-Centric Culture, B2B Software, Customer Retention, Business Growth, Software Integrations, Cloud-Based Solutions | Customer Communication, Messaging Software, Customer Management, Live Support, Chat Application, Ticketing System, Knowledge Base, Mobile Apps, Integrated Software, Website Support, Landing Page Support, Startup |
| Website | ||
| Website | helpscout.com | tawk.to |
About Help Scout
Help Scout, founded in 2011, is a rapidly growing Customer Support Platform headquartered in the United States. With the slogan, "🧑🏽💻 Customer Support Platform for Growing Businesses | Try for Free," the company caters to over 12,000 businesses across 140 countries, including notable names like...
About tawk.to
tawk.to slogan: Because you need a free and easy way to communicate with your customers. description: tawk.to makes it easy for over six million people to communicate and transact with billions of customers — no matter where they are or how they pay. The most widely used chat application on the plan...
We will tell you when either one moves
BounceWatch watches Help Scout and tawk.to for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Help Scout and tawk.to — by email.
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Compiled from the BounceWatch company index. We last looked at Help Scout on 3 Apr 2026, and tawk.to on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.