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BenchmarkPortal logo — The Source for Contact Center Success for over 25 years! MAX...

BenchmarkPortal

The Source for Contact Center Success for over 25 years! MAXIMIZE QUALITY & EFFICIENCY FOR YOUR CONTACT CENTER!

Founded 1995 United States Santa Barbara, United States 23 employees Education

General Information

Company Name BenchmarkPortal
Founded Year 1995
Location United States Santa Barbara, United States +1
Employees 23
Industries Education
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About BenchmarkPortal

BenchmarkPortal is a leading figure in Call Center Benchmarking, Certification, Training, and Consulting, with a rich history spanning over 25 years. Established in 1995 under the guidance of Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, the company has evolved alongside the contact center industry to become the host of the world's largest call center metrics database. Under the leadership of Bruce Belfiore, BenchmarkPortal's team has gained international acclaim for its expertise and innovative best practices in the call center industry. The company's Education-focused activities include The College of Call Center Excellence™, renowned for its training programs, and CallTalk™, the pioneering online talk show dedicated to the call center domain. Moreover, BenchmarkPortal organizes Call Center Campus Week, an annual industry event delivering cutting-edge research, tools, and inspiration for driving call center performance. Their overarching mission is to assist customer contact managers across all sectors in optimizing their centers for maximum efficiency and effectiveness. As of now, BenchmarkPortal has no publicly disclosed information regarding their last investment or the involved investors. With its stronghold in the United States, BenchmarkPortal continues to pave the way for contact center success with a commitment to maximizing quality and efficiency.

Taxonomy: Contact Center Benchmarking, Call Center Certification, Call Center Training, Call Center Consulting, Call Center Industry Reports, Efficiency Optimization, Effectiveness Optimization, Customer Contact Management, Training and Certification, Industry Events, Performance Improvement, Best Practices, Global Leadership, Innovation

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BenchmarkPortal Alternatives & Competitors

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FAQ About BenchmarkPortal

The Source for Contact Center Success for over 25 years! MAXIMIZE QUALITY & EFFICIENCY FOR YOUR CONTACT CENTER!
BenchmarkPortal was founded in 1995.
BenchmarkPortal is headquartered in Santa Barbara, United States.
BenchmarkPortal operates in the following industries: Education.
BenchmarkPortal has approximately 23 employees.
Top alternatives and competitors to BenchmarkPortal include TCN, Natterbox, Advanced Customer Services, Startel, Ansafone Contact Centers. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
BenchmarkPortal and TCN are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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