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Caplena logo — Gain deep insights from your CX & EX feedback, surveys, revi...

Caplena

Gain deep insights from your CX & EX feedback, surveys, reviews, social, tickets, chat logs in no time.

Founded 2017 Switzerland Zurich, Switzerland 26 employees Seed Total: $3.01M AI, Analytics +3

General Information

Company Name Caplena
Founded Year 2017
Location Switzerland Zurich, Switzerland
Founders / Decision Makers
Team member
Employees 26
Industries AI, Analytics, Information Technology +2
Funding Stage Seed
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Tiered Pricing, Usage Based
Offices as of Oct 2026
Zurich, Switzerland
Social

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How does Caplena compare?

A PDF of Caplena and up to 10 competitors you pick: team, funding, traffic and every dated move of the last 90 days. Each company is re-checked on the day you order, so it is current.

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Meeting Caplena soon?

A one-page PDF brief: what it does, key facts, the last 90 days of dated moves and questions worth asking. Re-checked on the day you order. See a sample

Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Event Participation Oct 13, 2026

Caplena's co-founder, Maurice Gonzenbach, participated as a speaker on the Business Transformation Pitch with the CX Goalkeeper podcast.

Major Customer Win Oct 08, 2026

The post highlights how congstar, a Caplena customer, quickly gained insights on customer sentiment regarding a new product's price, resolving an online "shitstorm" in fifteen minutes.

Feature Release Oct 08, 2026

Caplena is showcasing its latest platform features at the Engage Customer Summit, designed to turn customer understanding into prioritized actions.

Homepage Update

Significant changes detected on company website (91.6% content change).

Get alerts when Caplena shows new signals

AI Insight

Bounce Watch AI
2 weeks ago

Caplena is exhibiting significant momentum, marked by the launch of its innovative Custom Insight Element, enabling advanced data visualization from prompts. This product expansion is complemented by a strategic customer acquisition, notably The Louvre Museum, and active market engagement through partnerships and event participation. A substantial website update further indicates a concerted effort to scale its offerings and solidify its market position, positioning it favorably for future growth.

Signal Types
Product Launch Customer Acquisition Partnership Event Participation Website Update
Strategic Labels
Product Innovation Market Expansion Enterprise Adoption
Next Move: Fundraising
·
Impact: 8/10
·
Ideal For: AI-SaaS Growth Investors — Preparing for Series A

About Caplena

Caplena is a company based in Zurich, Switzerland, specializing in feedback intelligence for AI, analytics, information technology, marketing, and machine learning. It serves customer and employee experience teams, market research agencies, and organizations with significant customer feedback channels.

Founded in 2017, Caplena offers services including AI-driven text analysis, feedback analysis for CX and EX, customizable insight dashboards, flexible data integration, and insight automation and alerts. Caplena operates with a B2B, SaaS, and platform business model, generating revenue through subscription plans, tiered pricing, and usage-based fees.

Business keywords: Feedback Intelligence, Natural Language Processing, Augmented Intelligence, Open-Ended Surveys, Text Analysis, Employee Experience, Survey Analysis, AI-Powered Analysis, Market Research, Software as a Service, Customer Feedback Analysis, Human-Level Accuracy, Agentic Workflows

Services & Products

AI-driven Text Analysis
Feedback Analysis for CX and EX
Customizable Insight Dashboards
Flexible Data Integration
Insight Automation and Alerts

Target Customers

Customer Experience (CX) Teams Employee Experience (EX) Teams Market Research Agencies Organizations with significant Customer Feedback Channels Businesses looking for Survey Analysis

Pricing

as listed on Oct 5, 2026

On request

Caplena's pricing page

Funding Rounds & Investors (4)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round €3.00M 2
Inveready Spicehaus Partners
Inveready, Spicehaus Partners
10 Jul 2024
Seed Round Undisclosed 1
SICTIC
29 Mar 2022
Seed Round Undisclosed 1
Founder Friendly Labs
Founder Friendly Labs
01 Dec 2020
Grant Fr.10.00K 1
Venture Kick
Venture Kick
13 Dec 2016

Caplena Alternatives & Competitors

Caplena vs
Fathom
Fathom United States

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Caplena vs
Kimola
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The #1 SaaS platform for SMBs worldwide to analyze customer reviews with clients in 90+ countries.

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Caplena vs
co:census
co:census United States

Be community-informed.

Non Equity Assistance
9 employees
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FAQ About Caplena

Gain deep insights from your CX & EX feedback, surveys, reviews, social, tickets, chat logs in no time.
Caplena was founded in 2017.
Caplena is headquartered in Zurich, Switzerland.
Caplena operates in AI, Analytics, Information Technology, Marketing and Machine Learning. Its work centres on Feedback Intelligence, Natural Language Processing, Augmented Intelligence and Open-Ended Surveys. Its customers include Customer Experience (CX) Teams, Employee Experience (EX) Teams and Market Research Agencies.
Caplena has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Tiered Pricing and Usage Based.
As listed on Caplena's pricing page on Oct 5, 2026: On request.
Caplena has approximately 26 employees.
Caplena has completed 4 funding rounds, raising a total of $3.01M. The latest funding stage is Seed.
Caplena offers: AI-driven Text Analysis, Feedback Analysis for CX and EX, Customizable Insight Dashboards, Flexible Data Integration, Insight Automation and Alerts.
Top alternatives and competitors to Caplena include Fathom, Kimola, co:census, LoopVOC, SurveyLab. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Caplena and Fathom are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Caplena, https://bouncewatch.com/company/caplena, updated 4 October 2026. When citing, please name BounceWatch and link this page.

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