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Caplena logo — Gain deep insights from your CX & EX feedback, surveys and r...

Caplena

Gain deep insights from your CX & EX feedback, surveys and reviews in no time.

Founded 2017 Switzerland Zurich, Switzerland 23 employees Seed Total: $3.01M AI, Analytics +3

General Information

Company Name Caplena
Founded Year 2017
Location Switzerland Zurich, Switzerland +1
Founders / Decision Makers
Team member
Employees 23
Industries AI, Analytics, Information Technology +2
Funding Stage Seed
Social

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About Caplena

Caplena is an AI feedback analysis platform that aims to revolutionize how brands discover insights from open-ended responses. The company, founded in 2017 and headquartered in Switzerland, has gained traction with over 200 brands and market research agencies, including prominent names such as DHL, Lufthansa, and Euromonitor. The recent €3.00M Seed Round investment on 10 July 2024, led by Inveready and Spicehaus Partners, showcases increasing investor confidence in Caplena's potential. What sets Caplena apart from other AI tools is its focus on providing ultimate flexibility and transparency. The platform integrates with various industry-leading systems such as Qualtrics, Brandwatch, Trustpilot, and Google Maps, enabling users to easily analyze data and conduct competitive benchmarking. Caplena's capability to handle text data across 100 languages using advanced AI algorithms, allowing for reliable topic modeling and assignment, is a significant strength. The company's ability to empower organizations to turn overwhelming volumes of feedback, reviews, and NPS survey data into actionable opportunities has caught the attention of investors and the market. Caplena aims to continue its growth trajectory, and with its recent investment, it is well-positioned to further develop its platform and expand its reach within the feedback analysis market.

Taxonomy: Feedback Analysis, Customer Insights, Employee Feedback, AI Analysis Platform, Text Data Analysis, NLP, Natural Language Processing, Market Research, Employee Experience, Data Visualization, Competitive Benchmarking

Services & Products

AI-powered feedback analysis
survey analysis
online review analysis

Target Customers

market research firms Fortune 500 companies customer-first brands agencies

Funding Rounds & Investors (4)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round •••••• 2
Investor Investor
10 Jul 2024
Seed Round •••••• 1 •••• •••• 29 Mar 2022
Seed Round •••••• 1
Investor
01 Dec 2020
Grant •••••• 1
Investor
13 Dec 2016

Caplena Alternatives & Competitors

Caplena vs
Viable
Viable United States

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Caplena vs
AppFollow
AppFollow Finland

Monitor user feedback, automate review responses, and gain actionable insights, all while saving cos...

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Caplena vs
atwork.ai
atwork.ai Switzerland

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FAQ About Caplena

Gain deep insights from your CX & EX feedback, surveys and reviews in no time.
Caplena was founded in 2017.
Caplena is headquartered in Zurich, Switzerland.
Caplena operates in the following industries: AI, Analytics, Information Technology, Marketing, Machine Learning.
Caplena has approximately 23 employees.
Caplena has completed 4 funding rounds, raising a total of $3.01M. The latest funding stage is Seed.
Caplena offers: AI-powered feedback analysis, survey analysis, online review analysis.
Top alternatives and competitors to Caplena include Viable, AppFollow, atwork.ai, Hello Customer, Survicate. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Caplena and Viable are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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