FocalScope

FocalScope is a SaaS startup founded in 2007 with headquarters in Singapore. The company offers a comprehensive help desk and contact center software that supports various communication channels including email, voice, sms, live chat, bots, Facebook, and WhatsApp. FocalScope's platform is designed to effectively manage customer communication and engagement, providing an all-in-one solution for email tickets, voice, live chat, chat bots, Facebook, WhatsApp, surveys, self-service portals, and more.

The company prides itself on enabling customer service agents to work from any location, whether it be the office, home, or elsewhere, while keeping the team connected on every channel. FocalScope's product is available as a cloud, hybrid, and on-premise solution based on Microsoft SQL database.

FocalScope has garnered a strong global presence, with offices in Denmark, the United Kingdom, USA, and Singapore, and has gained the trust and loyalty of over 3000 clients in more than 30 countries.

Despite lacking information on their last investment, FocalScope's potential for growth and its ability to provide a comprehensive customer service solution make it an appealing prospect for venture capital firms, especially considering its established presence and global clientele.