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Global Help Desk Services, Inc. logo — GHDSi is 100% focused on help desk outsourcing. We are proud...

Global Help Desk Services, Inc.

GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019, 2020 and 2022.

Founded 2002 United States Rocky Hill, United States 83 employees Information Technology

General Information

Company Name Global Help Desk Services, Inc.
Founded Year 2002
Location United States Rocky Hill, United States +1
Employees 83
Industries Information Technology
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About Global Help Desk Services, Inc.

Global Help Desk Services, Inc. (GHDSi) is an Information Technology company that specializes in providing enterprise quality help desk services. The company prides itself on being a Top Workplace in 2019, 2020, and 2022. GHDSi's primary goal is to alleviate the burden of hiring, staffing, training, and managing help desk personnel for IT and business leaders, allowing them to concentrate on core initiatives. The company guarantees that all client queries will be handled promptly, with calls answered by properly trained agents in less than 45 seconds, 24 hours a day, 365 days a year. Clients of GHDSi benefit from SLA's that adhere to the highest industry standards. The company's focus on employing ITIL-quality tools and workflow processes leads to the resolution of more incidents at the help desk, freeing up Tier 2 and Tier 3 staff for other tasks. Moreover, GHDSi's data-driven approach allows clients to identify trends, anticipate training needs, and increase responsiveness to internal and external customers, ultimately enhancing the quality of service provided. Founded in 2002, GHDSi is a reliable partner for organizations developing, expanding, or launching new product solutions, offering a wide variety of inbound support scenarios with a focus on customer-facing support. Although headquartered information is not specified, the company's commitment to supporting clients in enhancing their customer service reputation positions it as a potential partner for businesses looking to strengthen their customer support operations. For more information, visit GHDSi Contact Page.

Taxonomy: Help Desk Outsourcing, Outsourced Product Support, Outsourced Software Support, Outsourced IT Support, Outsourced Technical Support

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Global Help Desk Services, Inc. Alternatives & Competitors

Global Help Desk Services, Inc. vs
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FAQ About Global Help Desk Services, Inc.

GHDSi is 100% focused on help desk outsourcing. We are proud to be voted a Top Workplace in 2019, 2020 and 2022.
Global Help Desk Services, Inc. was founded in 2002.
Global Help Desk Services, Inc. is headquartered in Rocky Hill, United States.
Global Help Desk Services, Inc. operates in the following industries: Information Technology.
Global Help Desk Services, Inc. has approximately 83 employees.
Top alternatives and competitors to Global Help Desk Services, Inc. include Customer Support Networks, Back Office Betties, Netfor, Inc., Focus Answering Service, Call Experts. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Global Help Desk Services, Inc. and Customer Support Networks are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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