incident.io logo — The reliability platform to investigate, respond, and preven...

incident.io

The reliability platform to investigate, respond, and prevent incidents, powered by AI that understands your org.

Founded 2021 United States San Francisco, United States 214 employees Series B Total: $95.40M Media

General Information

Company Name incident.io
Founded Year 2021
Location United States San Francisco, United States +3
Founders / Decision Makers
Team member
Employees 214
Industries Media
Funding Stage Series B

Get notified when incident.io moves

Funding, new markets, leadership changes, hiring surges — one e-mail, only when something happens.

Free · no account needed

Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Homepage Update

Significant changes detected on company website (51.3% content change).

Feature Release Aug 18, 2026

incident.io has launched autonomy graphs on the Investigations homepage, providing a clear view of how Investigation-led and Responder-led investigations compare and the time saved.

Actively Hiring Aug 18, 2026

Hiring for 7 positions in the last 30 days.

Major Customer Win Aug 17, 2026

incident.io announced a major customer win, partnering with Payoneer, a company specializing in cross-border transactions across 190+ countries.

Growth Metrics Aug 14, 2026

More than half of incident.io uses the new agentic data analyst every week, indicating significant internal adoption.

AI Insight

Bounce Watch AI
2 weeks ago

incident.io is actively demonstrating post-Series B growth and strategic evolution, marked by ongoing hiring for 7 positions in August 2026. This team expansion coincides with a significant 51.3% update to its website, indicating a potential product overhaul or market repositioning. These developments collectively suggest the company is scaling operations and refining its offering to solidify its leadership in the software reliability platform space.

Signal Types
Hiring Product Update Website Activity
Strategic Labels
Team Expansion Product Evolution Market Repositioning
Next Move: Product Launch
·
Impact: 8/10
·
Ideal For: Growth Stage VCs — Enterprise SaaS

About incident.io

incident.io is positioned as a leading software reliability platform, emphasizing its crucial role in minimizing downtime for over 2,000 companies, including prominent names like Netflix and Etsy. Founded in 2021, the company integrates On-call, Investigations, and Incident Response within a single platform, uniquely powered by Nexus, an AI model that dynamically adapts to clients' production environments.

Their claim of preventing and responding to incidents effectively is underscored by significant traction within the Media industry, reflecting strong market relevance and client trust.

Recently, incident.io secured a robust $62.00M Series B funding round in April 2025, with significant backing from investors like Point Nine, Index Ventures, and Insight Partners. Headquartered in the United States, this funding positions the company strategically for future growth and expansion, making it a notable contender in the reliability platform space.

Taxonomy: Software Reliability, Incident Management, AI-Powered Solutions, Engineering Teams, On-call Management, Incident Response, Slack Integration, Outage Communication, Workflow Automation, Virtual War Room, Incident Investigation, Downtime Prevention, Production Environment AI, Role Assignment, Customer Communication

Services & Products

On-call Management
Incident Investigations
Incident Response
Status Page Automation

Target Customers

Engineering Teams Software Development Companies Tech Companies Customer Support Teams Enterprises with High-reliability Needs

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Series B •••••• 3
Investor Investor Investor
01 Apr 2025
Series A •••••• 5
Investor Investor
•••• ••••
01 Jul 2022
Seed •••••• 3
Investor Investor
•••• ••••
01 Sep 2021

incident.io Alternatives & Competitors

View All Alternatives
incident.io vs
StatusHub
StatusHub Ireland

Best Incident Management Software & IT Disruption Communication Tool. Hosted private or public statu...

Seed
6 employees
incident.io vs
CYGNVS
CYGNVS United States

A guided cyber crisis response platform™ providing anytime, anywhere, anyplace access.

Series A
103 employees
Information Technology, Internet
incident.io vs
Squadcast
Squadcast United States

Reliability Workflow Platform for SRE, DevOps & IT

Grant
56 employees
Cloud Infrastructure, DevOps

FAQ About incident.io

The reliability platform to investigate, respond, and prevent incidents, powered by AI that understands your org.
incident.io was founded in 2021.
incident.io is headquartered in San Francisco, United States.
incident.io operates in the following industries: Media.
incident.io has approximately 214 employees.
incident.io has completed 3 funding rounds, raising a total of $95.40M. The latest funding stage is Series B.
incident.io offers: On-call Management, Incident Investigations, Incident Response, Status Page Automation.
Top alternatives and competitors to incident.io include StatusHub, CYGNVS, Squadcast, Moogsoft, Exigence Ltd.. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
incident.io and StatusHub are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Don't just browse. Track.

Signal Tracker monitors incident.io and millions of companies for funding rounds, hiring surges, product changes, and 40+ signal types — so you never miss an opportunity.

One analytics cookie (Google Analytics). Cookie Policy