incident.io logo — The reliability platform to investigate, respond, and preven...

incident.io

The reliability platform to investigate, respond, and prevent incidents, powered by AI that understands your org.

Founded 2021 United States San Francisco, United States 214 employees Series B Total: $95.40M Media

General Information

Company Name incident.io
Founded Year 2021
Location United States San Francisco, United States
Founders / Decision Makers
Team member
Employees 214
Industries Media
Funding Stage Series B
Business Model SaaS, B2B, Platform
Revenue Model Subscription, Usage Based, Tiered Pricing
Offices as of Aug 2026
San Francisco, United States London, United Kingdom New York, United States

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AI Insight

Bounce Watch AI
2 months ago

incident.io is actively demonstrating post-Series B growth and strategic evolution, marked by ongoing hiring for 7 positions in August 2026. This team expansion coincides with a significant 51.3% update to its website, indicating a potential product overhaul or market repositioning. These developments collectively suggest the company is scaling operations and refining its offering to solidify its leadership in the software reliability platform space.

Signal Types
Hiring Product Update Website Activity
Strategic Labels
Team Expansion Product Evolution Market Repositioning
Next Move: Product Launch
·
Impact: 8/10
·
Ideal For: Growth Stage VCs — Enterprise SaaS

About incident.io

incident.io is positioned as a leading software reliability platform, emphasizing its crucial role in minimizing downtime for over 2,000 companies, including prominent names like Netflix and Etsy. Founded in 2021, the company integrates On-call, Investigations, and Incident Response within a single platform, uniquely powered by Nexus, an AI model that dynamically adapts to clients' production environments.

Their claim of preventing and responding to incidents effectively is underscored by significant traction within the Media industry, reflecting strong market relevance and client trust.

Recently, incident.io secured a robust $62.00M Series B funding round in April 2025, with significant backing from investors like Point Nine, Index Ventures, and Insight Partners. Headquartered in the United States, this funding positions the company strategically for future growth and expansion, making it a notable contender in the reliability platform space.

Business keywords: Software Reliability, Incident Management, AI-Powered Solutions, Engineering Teams, On-call Management, Incident Response, Slack Integration, Outage Communication, Workflow Automation, Virtual War Room, Incident Investigation, Downtime Prevention, Production Environment AI, Role Assignment, Customer Communication

Services & Products

On-call Management
Incident Investigations
Incident Response
Status Page Automation

Target Customers

Engineering Teams Software Development Companies Tech Companies Customer Support Teams Enterprises with High-reliability Needs

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Series B $62.00M 3
Point Nine, Index Ventures +1
01 Apr 2025
Series A $28.70M 5
Point Nine, Index Ventures +3
01 Jul 2022
Seed $4.70M 3
Point Nine, Index Ventures +1
01 Sep 2021

incident.io Alternatives & Competitors

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Filmustage
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Myers
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FAQ About incident.io

The reliability platform to investigate, respond, and prevent incidents, powered by AI that understands your org.
incident.io was founded in 2021.
incident.io is headquartered in San Francisco, United States. As of Aug 2026, it also has offices in London, United Kingdom and New York, United States.
incident.io operates in Media. Its work centres on Software Reliability, Incident Management, AI-Powered Solutions and Engineering Teams. Its customers include Engineering Teams, Software Development Companies and Tech Companies.
incident.io has a SaaS, B2B and Platform business model. Its revenue comes from Subscription, Usage Based and Tiered Pricing.
incident.io has approximately 214 employees.
incident.io has completed 3 funding rounds, raising a total of $95.40M. The latest funding stage is Series B.
incident.io offers: On-call Management, Incident Investigations, Incident Response, Status Page Automation.
Top alternatives and competitors to incident.io include Cosmos Video, Filmustage, Myers, Equilibrium - The Best Company for Content Auto Creation and Automation Since 1990, Pibox. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
incident.io and Cosmos Video are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for incident.io, https://bouncewatch.com/company/incidentio, updated 24 August 2026. When citing, please name BounceWatch and link this page.

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