Ferndown, United Kingdom
Message Direct is a UK-based company providing 24/7 live phone answering and call handling services for businesses of all sizes and across various sectors. Recognizing the significance of maintaining customer interactions, especially during the current global disruptions, the company emphasizes the importance of staying connected through voice, email, social media, and instant messaging channels.
Founded in 1994, the company's commitment to delivering a 24/7/365, omni-channel service underscores its adaptability to the evolving customer contact landscape. With a focus on maintaining a personal touch through highly trained live agents, Message Direct aims to provide a dedicated customer experience amidst the challenges posed by the COVID-19 pandemic.
The company's recent Private Equity Round investment on 18 December 2023, secured from LDC, reflects investor confidence in its capabilities. As industries such as Information Technology and Telecom continue to evolve, Message Direct's specialized services cater to the growing need for efficient and personalized customer communication, positioning it as a promising player in the market.
