Spain
Predictiva is an AI startup based in Malaga, Spain founded in 2016 which specializes in automating the quality analysis of call centers and boosting sales. Its flagship product, Upbe.ai, utilizes research-led artificial intelligence (AI) and machine learning to automate quality analysis and phone sales processes, reducing structural costs by 70% and increasing productivity by 30%.
The company primarily caters to educational, banking, insurance, telco, and utility sectors, aiming to empower businesses to better understand their customer engagement through analyzing unstructured voice data recordings. This supports their mission to improve the efficiency of customer engagement.
Predictiva recently secured a €1.10M grant investment from Horizon 2020 in 04 October 2020, signifying investor confidence in the potential of the company's offerings. This investment is indicative of the market's recognition of the value and potential growth of Predictiva within the AI, Big Data, Information Technology, Internet, and Machine Learning industries.
Overall, Predictiva presents an innovative approach to enhancing call center operations and optimizing sales processes, backed by substantial funding and support from prominent European investors.
