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Sendbird logo — The AI customer experience company — powering Delight.ai and...

Sendbird

The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.

Founded 2013 United States San Mateo, United States 256 employees Total: $272.97M

General Information

Company Name Sendbird
Founded Year 2013
Location United States San Mateo, United States
Founders / Decision Makers
Team member
Employees 256
Business Model B2B, API, SaaS
Revenue Model Usage Based, Subscription, Tiered Pricing
Social

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Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Event Participation Oct 07, 2026

Sendbird, through its character Zen Deskosaur, is actively engaging attendees at #SFTechWeek in San Francisco by collecting customer support horror stories and offering free coffee.

Feature Release Sep 28, 2026

Sendbird, through its Delight.ai platform, has introduced IVR Navigation, a new feature that uses an AI voice agent to navigate phone menus for callers and brief agents before connecting.

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AI Insight

Bounce Watch AI
1 month ago

Sendbird has strategically pivoted its AI adoption strategy, moving away from an aggressive 'tokenmaxxing' approach, as evidenced by the shutdown of its internal token expenditure leaderboard. This shift reflects a broader industry trend of re-evaluating AI costs and prioritizing outcome optimization over mere consumption volume. The company is now likely focusing on more efficient model selection and context window management to deliver AI-powered customer experiences while managing expenses.

Signal Types
Media Mention Strategic Shift Hiring
Strategic Labels
AI Strategy Adjustment Cost Optimization Operational Efficiency
Next Move: Product Launch
·
Impact: 7/10
·
Ideal For: Enterprise AI & Communication API Investors — Growth Stage

About Sendbird

Sendbird is an AI customer experience company based in San Mateo, United States. It provides infrastructure for brands through its communication API platform and Delight.ai, allowing enterprises to enhance personalized customer interaction.

Founded in 2013, Sendbird offers a range of services including an AI customer experience platform, AI concierge services, and communications API solutions, catering to enterprise clients, retail businesses, financial service providers, healthcare platforms, and marketplace operators. Operating with a B2B, API, and SaaS business model, Sendbird generates revenue through usage-based models, subscriptions, and tiered pricing.

Business keywords: AI Customer Experience, Communication API Platform, AI Concierge, Messaging-as-a-Service, Chat API, Voice Messaging, Video Messaging, Business Messaging, Communication Solutions, Customer Support Solutions, Conversational AI, Cloud Communication, Real-time Communication, Omnichannel Messaging, Proactive Messaging

Services & Products

AI customer experience platform
AI concierge services
Sendbird communications API
Chat API
Voice AI agent

Target Customers

enterprise clients retail businesses financial service providers healthcare platforms marketplace operators

Funding Rounds & Investors (11)

View All
Funding Stage Amount Investors Lead Investors Date
Round Undisclosed 1
Empede Capital
Empede Capital
01 Jan 2022
Round Undisclosed 1
10x Capital
10x Capital
01 Aug 2021
Series C $100.00M 7
Meritech Capital Partners World Innovation Lab SoftBank
Meritech Capital Partners, World Innovation Lab +5
01 Apr 2021
Series B $102.00M 6
Y Combinator August Capital ICONIQ Capital
Y Combinator, August Capital +4
01 May 2019
Series B $52.00M 5
Y Combinator August Capital ICONIQ Capital
Y Combinator, August Capital +3
01 Feb 2019
Series A $16.00M 4
Y Combinator August Capital Shasta Ventures
Y Combinator, August Capital +2
01 Dec 2017
Seed $2.60M 5
FundersClub Nicol Investment Co.
FundersClub, Nicol Investment Co. +3
01 Jun 2017
Support Program $120.00K 2
Y Combinator Zillionize Angel
Y Combinator, Zillionize Angel
01 Mar 2016
Seed $120.00K -
01 Nov 2015
Seed $130.00K 1
Y Combinator
Y Combinator
01 Mar 2015

View All 11 Funding Rounds

Latest News

View All
Rising costs of the token consumption race — Thenextweb
Rising costs of the token consumption race
Thenextweb Aug 27, 2026

Sendbird Alternatives & Competitors

Sendbird vs
Wati
Wati Hong Kong S.a.r.

End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in...

Series B
154 employees
Sendbird vs
EnableX
EnableX Singapore

Empowering businesses to perfect their customer engagements through smart, personalised, and omnicha...

Seed
62 employees
API, Analytics
Sendbird vs
Kindly
Kindly Norway

Creating the world's most loved AI agents

94 employees
AI, IT

FAQ About Sendbird

The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.
Sendbird was founded in 2013.
Sendbird is headquartered in San Mateo, United States.
Sendbird has a B2B, API and SaaS business model. Its revenue comes from Usage Based, Subscription and Tiered Pricing.
Sendbird has approximately 256 employees.
Sendbird has completed 11 funding rounds, raising a total of $272.97M.
Sendbird offers: AI customer experience platform, AI concierge services, Sendbird communications API, Chat API, Voice AI agent.
Top alternatives and competitors to Sendbird include Wati, EnableX, Kindly, ZENVIA, Plivo. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Sendbird and Wati are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Sendbird, https://bouncewatch.com/company/sendbird, updated 8 October 2026. When citing, please name BounceWatch and link this page.

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