SESTEK, a prominent player in the realm of conversational automation, boasts 25 years of expertise in voice technology. Originating from Turkey in 2000, the company has developed AI-powered solutions aimed at enhancing customer service operations. Under the brand Knovvu, SESTEK offers innovative products that leverage technologies such as speech recognition, natural language processing, and voice biometrics.
The acquisition by Unifonic on 01 October 2022, a leader in the Communications Platform as a Service (CPaaS) sector, strategically aligns with its objective to further enhance customer service automation.
The flagship offerings include Knovvu Virtual Agent, known for its superior speech recognition accuracy, effectively automating tasks to enhance self-service & reduce customer service costs. Knovvu Analytics equips enterprises with actionable insights, enhancing decision-making and performance management for customer satisfaction. Also, Knovvu Biometrics offers rapid, seamless caller authorization using advanced voice analysis.