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Surfboard logo — Turn your support team into a profit centre

Surfboard

Turn your support team into a profit centre

Founded 2020 United Kingdom London, United Kingdom 25 employees Seed Total: $4.80M Internet

General Information

Company Name Surfboard
Founded Year 2020
Location United Kingdom London, United Kingdom +1
Employees 25
Industries Internet
Funding Stage Seed
Social

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About Surfboard

Surfboard is a customer support workforce management platform, with a focus on turning support teams into profit centers. Established in 2020 and headquartered in the United Kingdom, Surfboard has recently secured a significant €4.80M in a Seed Round investment on 21 November 2022. The investment was backed by a group of prominent investors including Fly Ventures, Speedinvest, Tokyo Black, Jonathan Lenson, Felix Jahn, Per Brilioth, Stan Massueras, Amit Gudka, Akhil Paul, and Michael Bannon. Surfboard's workforce management platform is used by renowned brands such as Ruggable, Beauty Pie, and Grow Therapy to internationalize and optimize their support teams. The platform offers a comprehensive solution for forecasting, capacity planning, scheduling, and performance analytics. By identifying hidden costs and inefficiencies within support functions, Surfboard aims to unlock the potential for proactive customer care and leverage a combination of human and AI service resourcing to drive profits.

Taxonomy: Workforce Management, Customer Support Strategy, WFM Platform, Capacity Planning, Performance Analytics, Proactive Customer Care, Human and AI Service Resourcing

Services & Products

Integrated forecasting
Automated scheduling
Shift planning
Insights and reporting
Integrations

Target Customers

Support Teams Customer Support Managers Business Process Outsourcing (BPO) Managers Team Leads Support Operations Leads

Funding Rounds & Investors (1)

View All
Funding Stage Amount Investors Lead Investors Date
Seed Round •••••• 10
Investor Investor Investor
•••• •••• 		21 Nov 2022

Latest News

View All
Speedinvest closes massive €350 million fourth flagship fund, €50 million above target — Eu-startups
Speedinvest closes massive €350 million fourth flagship fund, €50 million above target
Eu-startups Feb 07, 2024
With more than €1B in AUM, Speedinvest announces final close of latest fund at €350M — Tech
With more than €1B in AUM, Speedinvest announces final close of latest fund at €350M
Tech Feb 07, 2024
Speedinvest closes fourth fund at $380 million to back early-stage startups in Europe — Techcrunch
Speedinvest closes fourth fund at $380 million to back early-stage startups in Europe
Techcrunch Feb 07, 2024
UK-based Surfboard acquired by customer intelligence platform Dialpad — Tech
UK-based Surfboard acquired by customer intelligence platform Dialpad
Tech Oct 16, 2024
Nuclera raises $75M, 20VC's 3rd Fund soars to $400M, and EU push for a single pan-European startup e... — Tech
Nuclera raises $75M, 20VC's 3rd Fund soars to $400M, and EU push for a single pan-European startup entity
Tech Oct 18, 2024

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FAQ About Surfboard

Turn your support team into a profit centre
Surfboard was founded in 2020.
Surfboard is headquartered in London, United Kingdom.
Surfboard operates in the following industries: Internet.
Surfboard has approximately 25 employees.
Surfboard has completed 1 funding round, raising a total of $4.80M. The latest funding stage is Seed.
Surfboard offers: Integrated forecasting, Automated scheduling, Shift planning, Insights and reporting, Integrations.
Top alternatives and competitors to Surfboard include Surfboard, MAKO BOARDSPORTS, TalentPop, APItoolkit, Surfboard Payments. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Surfboard and Surfboard are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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