Tidio logo — AI-powered customer service management platform. We help bus...

Tidio

AI-powered customer service management platform. We help businesses convert more leads and grow sales. Join us!

Founded 2013 United States San Francisco, United States 162 employees Series B Total: $29.80M Messaging, Messaging and Telecommunications +1

General Information

Company Name Tidio
Founded Year 2013
Location United States San Francisco, United States
Employees 162
Industries Messaging, Messaging and Telecommunications, Mobile
Funding Stage Series B
Social

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About Tidio

Tidio is an innovative leader in the realm of customer service software, offering a comprehensive, AI-powered platform that enhances customer interactions for over 300,000 businesses globally. The platform's versatility spans across various industries and integrates seamlessly with all major CMS, e-commerce frameworks, and social media platforms, empowering businesses to convert leads and grow sales efficiently.

Founded in 2013, Tidio has swiftly expanded to a robust team of over 180 employees with offices located in San Francisco, Szczecin, and Warsaw. The company proudly serves clients in more than 205 countries, earning trust from major brands like Mercedes, Shell, and Praktiker. Each month, its live chat widget garners an impressive 510 million unique views.

The company's growth trajectory attracted a $25.00M Series B investment in May 2022, backed by prominent investors such as PeakSpan Capital, Inovo VC, and Rafal Brzoska. With headquarters in the United States, Tidio continues to be at the forefront of transforming customer service interactions. Visit www.tidio.com to explore more or join their team.

Business keywords: AI-Powered Customer Service, Lead Conversion, Sales Growth, Live Chat, Chatbots, Ticketing, Virtual Support Agents, Content Management Systems Integration, E-commerce Platforms, Social Media Channel Support, Customer Support Solutions, Customer Experience Enhancement, Workflow Streamlining, E-commerce Customer Service

Services & Products

AI Automation Tools
Customer Assistance Platform
Help Desk Management
Live Chat and Chatbots
Analytical Insights

Target Customers

Ecommerce Businesses Fintech Firms Education Providers Travel Companies Support Teams

Funding Rounds & Investors (3)

View All
Funding Stage Amount Investors Lead Investors Date
Series B $25.00M 3
PeakSpan Capital, Inovo VC +1
12 May 2022
Seed Round PLN4.00M 1
Inovo VC
20 Nov 2019
Seed Round $800.00K 1
bValue Fund
01 Mar 2018

Tidio Alternatives & Competitors

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Tidio vs
Jivo
Jivo Brazil

An omnichannel communication platform for businesses with 11 channels to connect and +270k users aro...

110 employees
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Tidio vs
AnswerDash
AnswerDash United States

A.I. Powered Self-Service Customer Support Solutions

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Tidio vs
HelpCrunch
HelpCrunch United States

One-stop platform to build strong customer relationships 🤝

Seed
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Automation, Messaging

FAQ About Tidio

AI-powered customer service management platform. We help businesses convert more leads and grow sales. Join us!
Tidio was founded in 2013.
Tidio is headquartered in San Francisco, United States.
Tidio operates in Messaging, Messaging and Telecommunications and Mobile. Its work centres on AI-Powered Customer Service, Lead Conversion, Sales Growth and Live Chat. Its customers include Ecommerce Businesses, Fintech Firms and Education Providers.
Tidio has approximately 162 employees.
Tidio has completed 3 funding rounds, raising a total of $29.80M. The latest funding stage is Series B.
Tidio offers: AI Automation Tools, Customer Assistance Platform, Help Desk Management, Live Chat and Chatbots, Analytical Insights.
Top alternatives and competitors to Tidio include Jivo, AnswerDash, HelpCrunch, ZEALS, Ninchat. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Tidio and Jivo are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Tidio, https://bouncewatch.com/company/tidio, updated 10 December 2025. When citing, please name BounceWatch and link this page.

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