Israel
Veego is an Israeli startup founded in 2018 that focuses on perfecting the Internet user experience in the Connected Home. The company's slogan, "Veego brings AI to Customer Experience and Support in Connected Homes," reflects its core mission to provide Internet Service Providers (ISPs) with ongoing visibility of all connected devices and the services running on them. Veego continuously measures every user’s Quality of Experience (QoE) from each session in its own context, taking into consideration the factors crucial to each type of service and their effects on CX.
The startup's latest achievement includes a $13.00M Series A investment at 24 August 2021, from notable investors such as Robert Bosch Venture Capital, Amdocs, Magenta Ventures, North First Ventures, SOMV Momentum. This capital injection demonstrates strong support and belief in Veego's innovative approach to bolstering ISP Customer Care with auto-resolution of problems, subscriber self-care, and prompt delivery to CSRs of assessments and effective action recommendations that deflect and shorten support calls. Furthermore, the data pertinent to device and service usage, experience, trends, and more, made available to ISPs for immediate and historical analyses, underlines the company's proactive approach to leveraging data for the benefit of ISPs and ultimately, end-users.
Overall, Veego's innovative approach and strong investor backing position it as an intriguing player in the Information Technology, Internet, and SaaS industries, with the potential to revolutionize the connected home experience and disrupt traditional customer support and satisfaction paradigms.
