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Vocalcom logo — Omnichannel Contact Center Solutions

Vocalcom

Omnichannel Contact Center Solutions

Founded 1995 France France 229 employees Private Equity Total: $75.00M SaaS, Telecom

General Information

Company Name Vocalcom
Founded Year 1995
Location France France +14
Employees 229
Industries SaaS, Telecom
Funding Stage Private Equity
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About Vocalcom

Vocalcom is a SaaS startup, founded in 1996 and headquartered in France, offers omnichannel cloud contact center software solutions for customer service, sales/telemarketing, and debt collection. The company's slogan "Omnichannel Contact Center Solutions" reflects their focus on providing seamless customer experiences across various communication channels including voice, email, chat, and social media. With more than 1,200 customers in 47 countries and across 5 continents, Vocalcom has gained trust by orchestrating over 1 billion customer interactions annually in the cloud and on-premise. Noteworthy clients include HSBC, Axa, Renault, Vodafone, and FC Barcelona. The $50.00M Private Equity Round investment led by Apax Partners in 18 December 2014 signals external validation and support for Vocalcom's innovative solutions and growth potential. This investment aimed to further enhance Vocalcom's position as a world leader in omnichannel contact center solutions. Vocalcom's solutions aim to provide businesses with a comprehensive overview of the customer journey across all communication channels, with an open platform that seamlessly integrates with CRM and business applications. Their unique CTI solution developed natively in Salesforce further simplifies contact center management and enhances omnichannel customer interactions within the Salesforce ecosystem. In conclusion, Vocalcom's proven track record, global reach, and innovative solutions position the company as a significant player in the omnichannel contact center industry. The investment from Apax Partners reflects confidence in Vocalcom's ability to continue delivering value to its customers and driving further growth and innovation in the sector.

Taxonomy: Omnichannel Contact Center Solutions, Cloud Contact Center Solutions, Sales/Telemarketing, Debt Collection, CRM Integration, Salesforce CTI, Customer Engagement, Omnichannel Customer Experience, Sales Acceleration Technology, Digital and Mobile Marketing, Real-time Feedback Management, Multi-channel Routing, PCI DSS-compliant, Customer Interaction Applications

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Private Equity Round •••••• 1
Investor
18 Dec 2014
Private Equity Round •••••• 1
Investor
01 Jan 2014

Vocalcom Alternatives & Competitors

Vocalcom vs
Bright Pattern
Bright Pattern United States

World’s First Omni-Enterprise Contact Center Platform

Series A
97 employees
Enterprise Software
Compare Vocalcom vs Bright Pattern
Vocalcom vs
Paxyl Solutions
Paxyl Solutions Canada

YOUR STRATEGIC PARTNER FOR OMNICHANNEL CUSTOMER CONTACT CENTRES

24 employees
IT, Telecom
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Vocalcom vs
Call2Net S.p.A.
Call2Net S.p.A. Italy

Innovation Behind The Voice

279 employees
Also compare with: Vocalcom vs C-Zentrix C-Zentrix Vocalcom vs LiveVox LiveVox

FAQ About Vocalcom

Omnichannel Contact Center Solutions
Vocalcom was founded in 1995.
Vocalcom is headquartered in France.
Vocalcom operates in the following industries: SaaS, Telecom.
Vocalcom has approximately 229 employees.
Vocalcom has completed 2 funding rounds, raising a total of $75.00M. The latest funding stage is Private Equity.
Top alternatives and competitors to Vocalcom include Bright Pattern, Paxyl Solutions, Call2Net S.p.A., C-Zentrix, Bucher + Suter. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Vocalcom and Bright Pattern are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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