Voyc is a company based in Amsterdam, The Netherlands, that provides a Customer Conversation Operating System specifically for regulated financial services. It serves industries such as insurtech and messaging and telecommunications, targeting regulated financial service providers, insurance companies, customer service teams, and quality assurance departments.
Founded in 2018, Voyc offers an array of services including AI-driven conversation monitoring, risk and fraud detection, performance analytics and coaching, and quality assurance integration. It operates on a B2B, SaaS, platform business model and generates revenue through subscription, value-based pricing, and tiered pricing models, effectively helping enterprises enhance operational efficiency and customer experience.