Awaken Intelligence, a Creovai company
Improving Customer Interactions with Intelligent Conversational Analytics & Dynamic Agent Guidance
9 employees · est. 2019 · Ipswich, United Kingdom
EdgeTier
The Customer Conversation Intelligence Platform that helps you understand and improve your customer experience.
60 employees · est. 2015 · Ireland
EdgeTier is the older company (2019 vs 2015); EdgeTier is the larger of the two.
Side-by-Side Comparison
| Metric | Awaken Intelligence, a Creovai company | EdgeTier |
|---|---|---|
| Founded | ||
| Founded | 2019 | 2015 older |
| Headquarters | ||
| Headquarters | Ipswich, United Kingdom | Ireland |
| Employees | ||
| Employees | 9 | 60 larger |
| Industry | ||
| Industry | Information Technology | AI, Analytics, Information Technology |
| Funding Stage | ||
| Funding Stage | Equity Crowdfunding | Series A |
| Total Funding | ||
| Total Funding | $706.63K | $7.50M |
| Funding Rounds | ||
| Funding Rounds | 2 | 2 |
| Services | ||
| Services | Not tracked yet | Conversational Intelligence, Anomaly detection, Customer insights, Agent QA & coaching, Chat & Email Handling, Platform integration |
| Target Customers | ||
| Target Customers | Not tracked yet | Customer service teams, Retail, Utilities, Travel, Gaming companies |
| Taxonomy | ||
| Taxonomy | Customer Journey, Cloud-based Software, Contact Center, Intelligent Conversational Analytics, Agent Guidance, Digital Channels, Help Desk, Inside Sales Teams | Customer Conversation Intelligence, Customer Support Analytics, Predictive Models, Customer Experience Improvement, Agent Performance Improvement, Data-driven Decision Making, Automated Agent Assistant, Natural Language Processing, Sentiment Analysis, Customer Feedback Analysis, Customer Simulation, Contact Centre Optimization |
| Website | ||
| Website | awaken.io | edgetier.com |
About Awaken Intelligence, a Creovai company
Awaken Intelligence is a UK-based startup specializing in intelligent conversational analytics and dynamic agent guidance. Founded in 2019, the company aims to enhance customer interactions by providing actionable insights derived from the entire customer journey. Their cloud-based software solution...
About EdgeTier
EdgeTier is an AI and analytics startup based in Ireland, founded in 2015. The company's mission is to transform customer support into an insights engine by utilizing Generative AI and proprietary models to analyze customer interactions in real-time. This approach provides actionable insights to sup...
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Related Comparisons
Compiled from the BounceWatch company index. We last looked at Awaken Intelligence, a Creovai company on 12 Sep 2024, and EdgeTier on 24 Feb 2025. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.