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EdgeTier logo — The Customer Conversation Intelligence Platform that helps y...

EdgeTier

The Customer Conversation Intelligence Platform that helps you understand and improve your customer experience.

Founded 2015 Ireland Ireland 60 employees Series A Total: $7.50M AI, Analytics +2

General Information

Company Name EdgeTier
Founded Year 2015
Location Ireland Ireland +1
Employees 60
Industries AI, Analytics, Information Technology +1
Funding Stage Series A
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About EdgeTier

EdgeTier is an AI and analytics startup based in Ireland, founded in 2015. The company's mission is to transform customer support into an insights engine by utilizing Generative AI and proprietary models to analyze customer interactions in real-time. This approach provides actionable insights to support teams, enabling them to resolve issues more efficiently, enhance agent performance, and make data-driven decisions. Notably, EdgeTier has attracted significant attention, as evidenced by its €6.00M Series A investment on 12 June 2023. The investment was led by Act Venture Capital, Episode 1 Ventures, and Smedvig Ventures. The company's impressive performance has also been recognized, as it was featured in Deloitte's Technology Fast 50 and Sifted Europe's Fastest-Growing Startups. Furthermore, leading brands such as Abercrombie & Fitch, TUI Global, Belmond, and Kaizen Gaming have placed their trust in EdgeTier to enhance customer experience, improve CSAT, drive operational efficiencies, and build customer loyalty. With its innovative approach to customer support analytics, EdgeTier is empowering customer service teams to truly reflect the voice of the customer and drive continuous improvement.

Taxonomy: Customer Conversation Intelligence, Customer Support Analytics, Predictive Models, Customer Experience Improvement, Agent Performance Improvement, Data-driven Decision Making, Automated Agent Assistant, Natural Language Processing, Sentiment Analysis, Customer Feedback Analysis, Customer Simulation, Contact Centre Optimization

Services & Products

Conversational Intelligence
Anomaly detection
Customer insights
Agent QA & coaching
Chat & Email Handling
Platform integration

Target Customers

Customer service teams Retail Utilities Travel Gaming companies

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Series A •••••• 3
Investor Investor Investor
12 Jun 2023
Seed Round •••••• 3
Investor Investor Investor
10 Jul 2019

Latest News

View All
SME neobank Allica Bank tops the inaugural Sifted 100: UK & Ireland Leaderboard — Sifted
SME neobank Allica Bank tops the inaugural Sifted 100: UK & Ireland Leaderboard
Sifted Nov 23, 2025
The Hottest Startups in Dublin in 2024 — Wired
The Hottest Startups in Dublin in 2024
Wired Nov 23, 2025

EdgeTier Alternatives & Competitors

EdgeTier vs
pai
pai

pai turns customer lifecycle data into reports, benchmarks, and growth actions.

EdgeTier vs
Loris
Loris United States

Loris provides customer insight and quality improvement across your entire Customer Experience

Series A
53 employees
AI, IT
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EdgeTier vs
Chattermill
Chattermill United Kingdom

Turn customer feedback from every channel into insights that drive better products, greater retentio...

Series B
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FAQ About EdgeTier

The Customer Conversation Intelligence Platform that helps you understand and improve your customer experience.
EdgeTier was founded in 2015.
EdgeTier is headquartered in Ireland.
EdgeTier operates in the following industries: AI, Analytics, Information Technology, Machine Learning.
EdgeTier has approximately 60 employees.
EdgeTier has completed 2 funding rounds, raising a total of $7.50M. The latest funding stage is Series A.
EdgeTier offers: Conversational Intelligence, Anomaly detection, Customer insights, Agent QA & coaching, Chat & Email Handling, Platform integration.
Top alternatives and competitors to EdgeTier include pai, Loris, Chattermill, TeamSupport, Gryphon AI. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
EdgeTier and pai are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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