Directly
Redefine your customer service strategy with cutting-edge AI and on-demand solutions for the modern enterprise.
363 employees · est. 2011 · San Francisco, United States
JourneyTrack
We are building the Customer Experience Cloud for today's leading brands. Join our mission at www.journeytrack.io.
12 employees · est. 2021 · Doral, United States
Directly is the older company (2011 vs 2021); Directly is the larger of the two.
Side-by-Side Comparison
| Metric | Directly | JourneyTrack |
|---|---|---|
| Founded | ||
| Founded | 2011 older | 2021 |
| Headquarters | ||
| Headquarters | San Francisco, United States | Doral, United States |
| Employees | ||
| Employees | 363 larger | 12 |
| Industry | ||
| Industry | AI, Enterprise Software, Machine Learning | Analytics, Enterprise Software, Financial Services |
| Funding Stage | ||
| Funding Stage | Series Unknown | Seed |
| Total Funding | ||
| Total Funding | $66.75M | $2.96M |
| Funding Rounds | ||
| Funding Rounds | 7 | 3 |
| Services | ||
| Services | Not tracked yet | Not tracked yet |
| Target Customers | ||
| Target Customers | Not tracked yet | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-driven Customer Support, On-demand Solutions, Contact Center Automation, Customer Experience Enhancement, CSAT Improvement, Elastic Customer Support, Community Expert Engagement, AI And Human Support Integration, Cost Reduction In Customer Service, Virtual Agent Integration, CRM Integration, Expert-driven AI, Gig Economy In Customer Support, Customer Support Automation, Messaging Application Integration | SaaS Solution, Enterprise Solution, Customer Journey Mapping, Persona Development, Action Plan Development, Collaboration Tools, Customer Insights, Journey Management, Opportunity Scoring, Center Of Excellence |
| Website | ||
| Website | directly.com | journeytrack.io |
About Directly
Directly is a San Francisco-based startup focused on revolutionizing customer service using AI and on-demand solutions. Founded in 2011, the company collaborates with global giants like Airbnb, Microsoft, and Samsung, enhancing customer experiences by up to 20% improvement in CSAT scores, while redu...
About JourneyTrack
JourneyTrack is a company founded in 2021 and headquartered in the United States. The company's slogan, "We are building the Customer Experience Cloud for today's leading brands," reflects its mission to lead the way in customer experience management. JourneyTrack.io has secured a $500.00K Seed Roun...
We will tell you when either one moves
BounceWatch watches Directly and JourneyTrack for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Directly and JourneyTrack — by email.
Frequently Asked Questions
Compare Directly with someone else
Start typing a company name or domain.
Related Comparisons
Compiled from the BounceWatch company index. We last looked at Directly on 31 Jul 2025, and JourneyTrack on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.