San Francisco, United States
Directly is a San Francisco-based startup focused on revolutionizing customer service using AI and on-demand solutions. Founded in 2011, the company collaborates with global giants like Airbnb, Microsoft, and Samsung, enhancing customer experiences by up to 20% improvement in CSAT scores, while reducing contact center loads and generating significant cost savings.
Benefiting from financial backing by a robust roster of investors, including Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital, Directly secured their latest funding of $11 million during a venture round on May 20, 2020.
Operating at the intersection of AI, enterprise software, and machine learning, Directly presents a compelling investment opportunity for stakeholders interested in enterprises that lead with innovation to optimize business processes and customer satisfaction.
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