eDesk
We help online brands deliver extraordinary customer service, with our All-In-One Helpdesk, built for eCommerce growth.
86 employees · est. 2012 · Dublin, Ireland
Tiledesk
Build AI Agents with drag & drop. No code, completely scalable.
14 employees · est. 2020 · Galatina, Italy
eDesk is the older company (2012 vs 2020); eDesk is the larger of the two.
Side-by-Side Comparison
| Metric | eDesk | Tiledesk |
|---|---|---|
| Founded | ||
| Founded | 2012 older | 2020 |
| Headquarters | ||
| Headquarters | Dublin, Ireland | Galatina, Italy |
| Employees | ||
| Employees | 86 larger | 14 |
| Industry | ||
| Industry | E-Commerce, Platforms, SaaS | Not tracked yet |
| Funding Stage | ||
| Funding Stage | Not tracked yet | Seed |
| Total Funding | ||
| Total Funding | Not tracked yet | $650.00K |
| Funding Rounds | ||
| Funding Rounds | Not tracked yet | 2 |
| Services | ||
| Services | Not tracked yet | AI Agent Development, Conversational Ticketing, Multichannel Messaging Integration, Automated Email Management, Seamless Customer Support Solutions, AI-Powered Scheduling |
| Target Customers | ||
| Target Customers | Not tracked yet | E-Commerce and Retail, Consulting and Legal Services, Educational Institutions, Manufacturing, Telecom and Technology, Finance and Insurance, Healthcare and Wellbeing, Travel and Hospitality |
| Taxonomy | ||
| Taxonomy | ECommerce Growth, Helpdesk Software, Feedback Management, AI-powered Tools, Integration, Marketplace Software, Online Selling, Ticketing System, Repricing Software, Multichannel Support, Feedback Automation, Customer Intelligence | AI Agents, No-Code Platform, Generative AI, Open Source Solutions, Workflow Automation, Customer Service Automation, Conversational Apps, Visual Conversation Design, AI Agent Orchestration, Internal Support Automation, Multilingual AI Agents, Knowledge Base Integration, API Integrations, Omnichannel Engagement |
| Website | ||
| Website | edesk.com | tiledesk.com |
About eDesk
eDesk is an e-commerce startup with a mission to revolutionize customer service for online retailers. The company's AI-powered tools aim to streamline support operations, enabling brands to allocate more time to revenue-generating activities. With over 250+ native integrations with various channels,...
About Tiledesk
Tiledesk, founded in 2020 and headquartered in Italy, offers businesses the ability to create AI agents through a no-code, drag-and-drop interface. This innovative platform blends the flexibility of open source technology with the latest in Generative AI to automate customer service, internal operat...
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Funding, hiring, leadership and stack changes at eDesk and Tiledesk — by email.
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Compiled from the BounceWatch company index. We last looked at eDesk on 4 Dec 2024, and Tiledesk on 24 Jan 2026. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.