Gladly
Customer experience AI built to engage, not deflect.
237 employees · est. 2014 · San Francisco, United States
Retail Pro International, LLC is the older company (2014 vs 1985).
Side-by-Side Comparison
| Metric | Gladly | Retail Pro International, LLC |
|---|---|---|
| Founded | ||
| Founded | 2014 | 1985 older |
| Headquarters | ||
| Headquarters | San Francisco, United States | Folsom, United States |
| Employees | ||
| Employees | 237 | 364 |
| Industry | ||
| Industry | IT, Information Technology, SaaS | E-Commerce, Information Technology, Retail |
| Funding Stage | ||
| Funding Stage | Series Unknown | Not tracked yet |
| Total Funding | ||
| Total Funding | $168.00M | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 6 | Not tracked yet |
| Services | ||
| Services | AI-powered Customer Support Platform, Omnichannel Customer Management, Automated and Human-assisted Conversations | Not tracked yet |
| Target Customers | ||
| Target Customers | Retail Brands, E-commerce Businesses, Airlines, Small and Growing Businesses, Customer Support Teams | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Experience AI, Customer Service Platform, B2C Communication, Omnichannel Engagement, AI-powered Automation, Customer Engagement, Seamless Communication, Voice And Messaging, Customer Loyalty, Digital Customer Service, AI-driven Conversations, Agent Empowerment, Customer Devotion, Cost-saving Solutions, Multi-channel Support | Retail Pro, Retail Management Software, Omnichannel Strategy, POS System, Store Stock Management, Business Operations, Multi-location Retail, Global Solution, Platform-based Application, Omnichannel Concept, Scalable Platform, Retail Trends, Retail Software |
| Website | ||
| Website | gladly.ai | retailpro.com |
About Gladly
Gladly, founded in 2014 and headquartered in the United States, has established itself as a notable player in the IT and SaaS industries. The company distinguishes itself with the slogan: "Customer experience AI built to engage, not deflect." Positioning itself towards business leaders, Gladly is c...
About Retail Pro International, LLC
Retail Pro International, LLC offers a comprehensive retail management software catering to the specialized needs of retailers worldwide. Founded in 1985, the company's slogan "Retail your way!" encapsulates its commitment to providing a flexible and scalable platform for retailers at every stage of...
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BounceWatch watches Gladly and Retail Pro International, LLC for new funding, fast hiring, new executives and a change of software vendor. When one happens, we email you the same day.
Funding, hiring, leadership and stack changes at Gladly and Retail Pro Internation... — by email.
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Compiled from the BounceWatch company index. We last looked at Gladly on 23 Mar 2026, and Retail Pro International, LLC on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.