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Gladly logo — Customer experience AI built to engage, not deflect.

Gladly

Customer experience AI built to engage, not deflect.

Founded 2014 United States San Francisco, United States 237 employees Venture round Total: $168.00M IT, Information Technology +1

General Information

Company Name Gladly
Founded Year 2014
Location United States San Francisco, United States
Employees 237
Industries IT, Information Technology, SaaS
Funding Stage Venture round
Business Model B2B, SaaS, Platform
Revenue Model Subscription, Usage Based, Service Fee
Social

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About Gladly

Gladly, founded in 2014 and headquartered in the United States, has established itself as a notable player in the IT and SaaS industries. The company distinguishes itself with the slogan: "Customer experience AI built to engage, not deflect."

Positioning itself towards business leaders, Gladly is committed to enhancing customer experiences through AI, providing not just cost savings but also driving customer loyalty. The company is trusted by prestigious brands such as Crate & Barrel, Breeze Airways, and Ulta Beauty.

The company secured a significant $55.00M investment in a Venture Round on December 14, 2022, with backing from reputable investors including New Enterprise Associates, Glynn Capital, Riverwood Capital Partners, Notable Capital, and Greylock. This strong financial endorsement reinforces Gladly's potential for sustainable growth and its compelling value proposition in the customer experience domain.

Business keywords: Customer Experience AI, Customer Service Platform, B2C Communication, Omnichannel Engagement, AI-powered Automation, Customer Engagement, Seamless Communication, Voice and Messaging, Customer Loyalty, Digital Customer Service, AI-driven Conversations, Agent Empowerment, Customer Devotion, Cost-saving Solutions, Multi-channel Support

Services & Products

AI-powered Customer Support Platform
Omnichannel Customer Management
Automated and Human-assisted Conversations

Target Customers

Retail Brands E-commerce Businesses Airlines Small and Growing Businesses Customer Support Teams

Funding Rounds & Investors (6)

View All
Funding Stage Amount Investors Lead Investors Date
Venture Round $55.00M 5
New Enterprise Associates Glynn Capital Riverwood Capital Partners
New Enterprise Associates, Glynn Capital +3
14 Dec 2022
Series D $50.00M 5
New Enterprise Associates Glynn Capital Future Fund
New Enterprise Associates, Glynn Capital +3
29 Jan 2019
Series C $36.00M 4
JetBlue Technology Ventures New Enterprise Associates
JetBlue Technology Ventures, New Enterprise Associates +2
20 Apr 2017
Series B $15.00M 2
New Enterprise Associates
New Enterprise Associates, Greylock
25 Jun 2016
Series A $12.00M 2
DCVC
DCVC, Greylock
21 Jun 2016
Seed Round Undisclosed 1
SV Angel
SV Angel
11 Mar 2015

Gladly Alternatives & Competitors

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Gladly vs
Callbell
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FAQ About Gladly

Customer experience AI built to engage, not deflect.
Gladly was founded in 2014.
Gladly is headquartered in San Francisco, United States.
Gladly operates in IT, Information Technology and SaaS. Its work centres on Customer Experience AI, Customer Service Platform, B2C Communication and Omnichannel Engagement. Its customers include Retail Brands, E-commerce Businesses and Airlines.
Gladly has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.
Gladly has approximately 237 employees.
Gladly has completed 6 funding rounds, raising a total of $168.00M. The latest funding stage is Venture round.
Gladly offers: AI-powered Customer Support Platform, Omnichannel Customer Management, Automated and Human-assisted Conversations.
Top alternatives and competitors to Gladly include Infoset, NiCE Cognigy, Callbell, Tykans Group Inc., Linc by Capacity. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Gladly and Infoset are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Gladly, https://bouncewatch.com/company/gladly, updated 23 March 2026. When citing, please name BounceWatch and link this page.

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