SQM Group Inc.
SQM Group is a software company specializing in customer service QA for helping call center agents deliver great CX.
78 employees · est. 1996 · Coeur D'alene, United States
SQM Group Inc. is the older company (1996 vs 2021); SQM Group Inc. is the larger of the two.
Side-by-Side Comparison
| Metric | SQM Group Inc. | ZapScale |
|---|---|---|
| Founded | ||
| Founded | 1996 older | 2021 |
| Headquarters | ||
| Headquarters | Coeur D'alene, United States | Delaware, United States |
| Employees | ||
| Employees | 78 larger | 44 |
| Industry | ||
| Industry | Messaging and Telecommunications | B2B, SaaS |
| Funding Stage | ||
| Funding Stage | Not tracked yet | Seed |
| Total Funding | ||
| Total Funding | Not tracked yet | $2.50M |
| Funding Rounds | ||
| Funding Rounds | Not tracked yet | 2 |
| Services | ||
| Services | Not tracked yet | Not tracked yet |
| Target Customers | ||
| Target Customers | Not tracked yet | Not tracked yet |
| Taxonomy | ||
| Taxonomy | Customer Service QA, Call Center Management, First Call Resolution (FCR), Customer Experience Management, Software As A Service (SaaS), CX Improvement, Voice Of The Customer, Employee Studies, Benchmarking, Cost Reduction, Performance Awards, Research, Best Practices Consulting | Customer Success Platform, B2B SaaS, Churn Reduction, Retention Improvement, Upsell Enhancement |
| Website | ||
| Website | sqmgroup.com | zapscale.com |
About SQM Group Inc.
SQM Group Inc. is a software company specializing in customer service QA management for call center agents. The company's flagship product, SQM™ Customer Service QA Software, along with FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance, has positioned them a...
About ZapScale
ZapScale is a B2B SaaS startup founded in 2020 and headquartered in the United States. The company's slogan, "Customer Success is now easy," reflects its core mission. ZapScale offers a Customer Success Platform that specifically targets B2B SaaS companies, aiming to assist them in reducing churn, i...
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Funding, hiring, leadership and stack changes at SQM Group Inc. and ZapScale — by email.
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Related Comparisons
Compiled from the BounceWatch company index. We last looked at SQM Group Inc. on 12 Sep 2024, and ZapScale on 11 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.