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SQM Group Inc. logo — SQM Group is a software company specializing in customer ser...

SQM Group Inc.

SQM Group is a software company specializing in customer service QA for helping call center agents deliver great CX.

Founded 1996 United States Coeur D'alene, United States 78 employees Messaging and Telecommunications

General Information

Company Name SQM Group Inc.
Founded Year 1996
Location United States Coeur D'alene, United States +2
Employees 78
Industries Messaging and Telecommunications
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About SQM Group Inc.

SQM Group Inc. is a software company specializing in customer service QA management for call center agents. The company's flagship product, SQM™ Customer Service QA Software, along with FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance, has positioned them as a specialist firm in the call center industry. Founded by Mike Desmarais in 1996, SQM Group has experienced a steady 12% compound annual growth rate over the last five years. With 175 employees split between locations in Coeur d’ Alane, Idaho, and Vernon, British Columbia, the company has focused its R&D budget, which is notably 20% of the company’s revenue, on developing their (FCR) customer experience management software. Their offerings, including First Call Resolution software, benchmarking and tracking studies, and call center awards, aim to help call centers improve FCR, deliver a great Csat, reduce operating costs, and enhance the overall customer experience. With a strong track record dating back to 2000, SQM Group is well-positioned to capitalize on the growing demand for customer service solutions in the call center industry.

Taxonomy: Customer Service QA, Call Center Management, First Call Resolution (FCR), Customer Experience Management, Software as a Service (SaaS), CX Improvement, Voice of the Customer, Employee Studies, Benchmarking, Cost Reduction, Performance Awards, Research, Best Practices Consulting

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SQM Group Inc. Alternatives & Competitors

SQM Group Inc. vs
INFOTECH Consulting Group
INFOTECH Consulting Group United States

SOLUTIONS YOU CAN DEPEND ON... FROM A PARTNER YOU CAN COUNT ON.

16 employees
Information Technology

FAQ About SQM Group Inc.

SQM Group is a software company specializing in customer service QA for helping call center agents deliver great CX.
SQM Group Inc. was founded in 1996.
SQM Group Inc. is headquartered in Coeur D'alene, United States.
SQM Group Inc. operates in the following industries: Messaging and Telecommunications.
SQM Group Inc. has approximately 78 employees.
Top alternatives and competitors to SQM Group Inc. include INFOTECH Consulting Group. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
SQM Group Inc. and INFOTECH Consulting Group are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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