Tidio
AI-powered customer service management platform. We help businesses convert more leads and grow sales. Join us!
162 employees · est. 2013 · San Francisco, United States
Vision Helpdesk
Innovative Customer Service Software's - Multi-Company Help Desk, ITIL Complaint ITSM Service Desk & Live Chat Software
15 employees · est. 2005 · Nashik, India
Vision Helpdesk is the older company (2013 vs 2005); Tidio is the larger of the two.
Side-by-Side Comparison
| Metric | Tidio | Vision Helpdesk |
|---|---|---|
| Founded | ||
| Founded | 2013 | 2005 older |
| Headquarters | ||
| Headquarters | San Francisco, United States | Nashik, India |
| Employees | ||
| Employees | 162 larger | 15 |
| Industry | ||
| Industry | Messaging, Messaging and Telecommunications, Mobile | SaaS |
| Funding Stage | ||
| Funding Stage | Series B | Not tracked yet |
| Total Funding | ||
| Total Funding | $29.80M | Not tracked yet |
| Funding Rounds | ||
| Funding Rounds | 3 | Not tracked yet |
| Services | ||
| Services | AI Automation Tools, Customer Assistance Platform, Help Desk Management, Live Chat and Chatbots, Analytical Insights | Not tracked yet |
| Target Customers | ||
| Target Customers | Ecommerce Businesses, Fintech Firms, Education Providers, Travel Companies, Support Teams | Not tracked yet |
| Taxonomy | ||
| Taxonomy | AI-Powered Customer Service, Lead Conversion, Sales Growth, Live Chat, Chatbots, Ticketing, Virtual Support Agents, Content Management Systems Integration, E-commerce Platforms, Social Media Channel Support, Customer Support Solutions, Customer Experience Enhancement, Workflow Streamlining, E-commerce Customer Service | Customer Service Software, Help Desk Software, ITIL, ITSM, Multi-Company Support, Multi-Channel Support, Satellite Help Desk, Live Chat Software, Web-Based Helpdesk, Client Portal, E-mail Support, Social Media Integration, Multi-Brand Help Desk, PINKVerify Certified, All-in-One Support |
| Website | ||
| Website | tidio.com | visionhelpdesk.com |
About Tidio
Tidio is an innovative leader in the realm of customer service software, offering a comprehensive, AI-powered platform that enhances customer interactions for over 300,000 businesses globally. The platform's versatility spans across various industries and integrates seamlessly with all major CMS, e-...
About Vision Helpdesk
Vision Helpdesk is a SaaS startup founded in 2005 with a mission to provide innovative customer service software. The company offers four products, including help desk software, satellite help desk for multiple brands, ITIL/ITSM service desk that is PINKVerify certified, and live chat software. What...
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Funding, hiring, leadership and stack changes at Tidio and Vision Helpdesk — by email.
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Compiled from the BounceWatch company index. We last looked at Tidio on 23 Jul 2025, and Vision Helpdesk on 12 Sep 2024. Where a field is blank here, it means we have not recorded it — not that the answer is zero. How we source and date this.