Spain
Atento is a global provider of customer relationship management and business transformation outsourcing services, with a strong presence in Latin America. Their evolution into the realm of Business Transformation Outsourcing (BTO) has been powered by AI and automation, focusing on enhancing competitive edges through Customer Experience (CX) consulting. Notably, they are one of the leading providers of nearshoring CRM BTO services for businesses operating in the United States.
Established in 1999, Atento operates in 17 countries and employs approximately 110,000 people, serving over 400 clients with a comprehensive suite of BTO CRM services across various channels. Their tailored solutions blend proprietary technologies with third-party platforms to create authentic connections and lasting customer experiences. Atento's commitment to service excellence has garnered accolades from industry analysts, including acknowledgments from Everest, Gartner, Frost & Sullivan, and ISG.
In terms of corporate culture, Atento has been recognized as one of the 100 best companies to work for in Spain by Forbes. Additionally, the Great Place to Work® Institute consistently ranks them among the top 25 best global employers. Atento is also the first in their sector to be awarded the ISO 56002 Certification for Innovation Management, a distinction they have maintained for three years running.
The latest investment in Atento was a $37.00M Funding Round on 31 August 2023.
