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charles logo — Conversational AI Agents and CRM

charles

Conversational AI Agents and CRM

Founded 2019 Germany Berlin, Germany 74 employees Series A Total: $27.40M E-Commerce, SaaS +2

General Information

Company Name charles
Founded Year 2019
Location Germany Berlin, Germany +1
Employees 74
Industries E-Commerce, SaaS, Marketing +1
Funding Stage Series A
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About charles

charles, founded in 2019, is a dynamic player in the E-Commerce, SaaS, Marketing, CRM, and Sales sectors. Based in Berlin, charles operates as a Conversational AI & CRM solution, offering businesses an innovative approach to customer interaction by enhancing existing marketing channels with messaging apps.

The company's software facilitates the creation of personalized, automated customer engagement workflows, ensuring businesses remain GDPR-compliant while integrating with platforms like Shopify, Klaviyo, Emarsys, and Zendesk. This positions charles as a valuable partner for firms looking to strengthen their omnichannel strategies.

The startup secured a significant $20.00M Series A investment on 20 July 2022 from prominent investors HV Capital and Salesforce Ventures. This funding highlights strong investor confidence in charles' ability to drive innovation in customer relationship management and conversational AI solutions.

Taxonomy: Conversational AI, CRM Integration, Messaging Apps, Marketing Automation, Customer Retention, Revenue Enhancement, GDPR Compliance, Omnichannel Strategy, WhatsApp Marketing, Campaign Management, Automated Flows, Shopify Integration, Zendesk Integration, Klaviyo Integration

Services & Products

Click-to-Message Ads
Subscriber Collection
Appointment Booking
Lead Qualification
Product Recommendations
Abandoned Cart Recovery
FAQ Automation
Campaigns Management

Target Customers

eCommerce Companies Retail Brands Automotive Industry D2C Companies Marketing Teams

Funding Rounds & Investors (4)

View All
Funding Stage Amount Investors Lead Investors Date
Series A •••••• 2
Investor Investor
20 Jul 2022
Seed Round •••••• 1
Investor
06 Apr 2021
Non Equity Assistance •••••• 1 •••• •••• 30 Mar 2021
Seed Round •••••• 3
Investor
•••• •••• 		09 Dec 2020

Latest News

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NXP Semiconductors secures €1B loan, UK unveils £14B AI infrastructure plan, and edtech in an AI-driven world
Tech Jan 17, 2025

charles Alternatives & Competitors

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FAQ About charles

Conversational AI Agents and CRM
charles was founded in 2019.
charles is headquartered in Berlin, Germany.
charles operates in the following industries: E-Commerce, SaaS, Marketing, CRM and Sales.
charles has approximately 74 employees.
charles has completed 4 funding rounds, raising a total of $27.40M. The latest funding stage is Series A.
charles offers: Click-to-Message Ads, Subscriber Collection, Appointment Booking, Lead Qualification, Product Recommendations, Abandoned Cart Recovery, FAQ Automation, Campaigns Management, Customer Service, Referral Programs, Transactional Updates.
Top alternatives and competitors to charles include CRM Messaging, Leadmi.io, Sans Terra Digital Marketing, Botco.ai, Bigly Sales . These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
charles and CRM Messaging are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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