charles

Conversational AI Agents and CRM

Founded 2019 Germany

Berlin, Germany 72 employees Series A Total: $27.40M E-Commerce, SaaS +2

General Information

Company Name charles

Founded Year 2019

Location

Berlin, Germany

Employees 72

Industries E-Commerce, SaaS, Marketing +1

Funding Stage Series A

Business Model B2B, SaaS, Platform

Revenue Model Subscription, Usage Based, Service Fee

Offices as of Oct 2026

Berlin, Germany

Social

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Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Tech Stack Change Oct 18, 2026

Added Shopware to their site.

Homepage Update Oct 16, 2026

Significant changes detected on company website (76.5% content change).

Actively Hiring Oct 15, 2026

Hiring for 1 position in the last 30 days.

Feature Release Oct 12, 2026

The company charles has launched a new conversational AI feature called cowork, enabling users to interact with charles through conversation to build campaigns and analyze performance.

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About charles

charles, founded in 2019, is a dynamic player in the E-Commerce, SaaS, Marketing, CRM, and Sales sectors. Based in Berlin, charles operates as a Conversational AI & CRM solution, offering businesses an innovative approach to customer interaction by enhancing existing marketing channels with messaging apps.

The company's software facilitates the creation of personalized, automated customer engagement workflows, ensuring businesses remain GDPR-compliant while integrating with platforms like Shopify, Klaviyo, Emarsys, and Zendesk. This positions charles as a valuable partner for firms looking to strengthen their omnichannel strategies.

The startup secured a significant $20.00M Series A investment on 20 July 2022 from prominent investors HV Capital and Salesforce Ventures. This funding highlights strong investor confidence in charles' ability to drive innovation in customer relationship management and conversational AI solutions.

Business keywords: Conversational AI, CRM Integration, Messaging Apps, Marketing Automation, Customer Retention, Revenue Enhancement, GDPR Compliance, Omnichannel Strategy, WhatsApp Marketing, Campaign Management, Automated Flows, Shopify Integration, Zendesk Integration, Klaviyo Integration

Services & Products

Click-to-Message Ads

Subscriber Collection

Appointment Booking

Lead Qualification

Product Recommendations

Abandoned Cart Recovery

FAQ Automation

Campaigns Management

Target Customers

eCommerce Companies Retail Brands Automotive Industry D2C Companies Marketing Teams

Funding Rounds & Investors (4)

View All

Funding Stage	Amount	Investors	Lead Investors	Date
Series A	$20.00M	2	HV Capital, Salesforce Ventures	20 Jul 2022
Seed Round	€6.40M	1	HV Capital	06 Apr 2021
Non Equity Assistance	Undisclosed	1	Google for Startups	30 Mar 2021
Seed Round	€1.00M	3	Venista Ventures, Tarek Muller +1	09 Dec 2020

Latest News

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FAQ About charles

Conversational AI Agents and CRM

charles was founded in 2019.

charles is headquartered in Berlin, Germany.

charles operates in E-Commerce, SaaS, Marketing and CRM and Sales. Its work centres on Conversational AI, CRM Integration, Messaging Apps and Marketing Automation. Its customers include eCommerce Companies, Retail Brands and Automotive Industry.

charles has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.

charles has approximately 72 employees.

charles has completed 4 funding rounds, raising a total of $27.40M. The latest funding stage is Series A.

charles offers: Click-to-Message Ads, Subscriber Collection, Appointment Booking, Lead Qualification, Product Recommendations, Abandoned Cart Recovery, FAQ Automation, Campaigns Management, Customer Service, Referral Programs, Transactional Updates.

Top alternatives and competitors to charles include Brevo, MyAlice, Ocard, Spoki, Polaris Growth. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.

charles and Brevo are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for charles, https://bouncewatch.com/company/charles, updated 12 October 2026. When citing, please name BounceWatch and link this page.

charles

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Services & Products

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Funding Rounds & Investors (4)

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