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Cloud Humans logo — As empresas digitais que mais crescem escalam seu suporte co...

Cloud Humans

As empresas digitais que mais crescem escalam seu suporte com a ClaudIA

Founded 2020 Brazil Brazil 192 employees Seed Total: $6.43M Cloud Infrastructure, Internet +1

General Information

Company Name Cloud Humans
Founded Year 2020
Location Brazil Brazil
Employees 192
Industries Cloud Infrastructure, Internet, Human Resources
Funding Stage Seed
Business Model B2B, SaaS, Platform
Revenue Model Performance Based, Usage Based
Social

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AI Insight

Bounce Watch AI
1 month ago

Cloud Humans is strategically deepening its AI integration, evidenced by a new internal standard mandating all features be operable by external AI agents, highlighting a product-led approach to future-proofing and interoperability. Concurrently, the company is actively expanding its market reach through strategic event participation and forging partnerships with key players like Conta Simples. These developments suggest a concerted effort to scale its advanced AI-driven customer support solutions and solidify its position in the digital enterprise sector, potentially laying groundwork for a significant growth phase.

Signal Types
Product Launch Partnership Event Participation
Strategic Labels
AI Integration Market Expansion Strategic Partnerships
Next Move: Fundraising
·
Impact: 8/10
·
Ideal For: Growth-stage AI SaaS Investors — Latin America

About Cloud Humans

Cloud Humans, a startup founded in 2020 and based in Brazil, is pioneering in the domains of Cloud Infrastructure, Internet, and Human Resources. Their innovative platform leverages AI to help digital companies scale customer support without increasing costs, making it an attractive solution for businesses grappling with resource constraints.

At the heart of Cloud Humans' offering is ClaudIA, a proprietary AI capable of automating up to 90% of Level 1 customer interactions with contextual intelligence. This AI integrates seamlessly with existing CRM and ERP systems and charges only for fully retained interactions. Furthermore, the platform's Cloud Chat ensures an omnichannel experience with official WhatsApp, chat, email, and other services.

Notably, the company received a $130.00K Seed investment from Y Combinator on 01 September 2021, underscoring investor confidence in their model and market potential. Cloud Humans positions its AI-driven platform as a uniquely self-sustaining solution, aligning with its slogan, "As empresas digitais que mais crescem escalam seu suporte com a ClaudIA."

Taxonomy: digital support, AI automation, cloud platform, omnichannel communication, CRM integration, ERP integration, N1 automation, support efficiency, cost-efficient solution, managed platform, service professionals, incentive alignment, productivity enhancement

Services & Products

AI Customer Support Agent (ClaudIA)
Omnichannel Support Platform (Cloud Chat)
Real-time Conversation Platform
Integration with CRM and Backend Systems

Target Customers

Digital Companies Retail Fintechs SaaS Education Healthcare Telecom Logistics Marketplaces Energy

Funding Rounds & Investors (2)

View All
Funding Stage Amount Investors Lead Investors Date
Seed $130.00K 1
Y Combinator
Y Combinator
01 Sep 2021
Seed BRL6.30M 5
Fabien Mendez, Canary +3
01 Mar 2021

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FAQ About Cloud Humans

As empresas digitais que mais crescem escalam seu suporte com a ClaudIA
Cloud Humans was founded in 2020.
Cloud Humans is headquartered in Brazil.
Cloud Humans operates in Cloud Infrastructure, Internet and Human Resources. Its work centres on digital support, AI automation, cloud platform and omnichannel communication. Its customers include Digital Companies, Retail and Fintechs.
Cloud Humans has a B2B, SaaS and Platform business model. Its revenue comes from Performance Based and Usage Based.
Cloud Humans has approximately 192 employees.
Cloud Humans has completed 2 funding rounds, raising a total of $6.43M. The latest funding stage is Seed.
Cloud Humans offers: AI Customer Support Agent (ClaudIA), Omnichannel Support Platform (Cloud Chat), Real-time Conversation Platform, Integration with CRM and Backend Systems.
Top alternatives and competitors to Cloud Humans include HostBooks Limited, MgrWorkbench.ai, Prokuria, UpCloud. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Cloud Humans and HostBooks Limited are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Cloud Humans, https://bouncewatch.com/company/cloud-humans, updated 2 September 2026. When citing, please name BounceWatch and link this page.

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