NiCE Cognigy

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center

Founded 2016 Germany

Dusseldorf, Germany 321 employees Acquired Total: $1.12B AI, Automation +5

General Information

Company Name NiCE Cognigy

Founded Year 2016

Location

Dusseldorf, Germany

Employees 321

Industries AI, Automation, IT +4

Funding Stage Acquired

Business Model B2B, SaaS, Platform

Revenue Model Subscription, Usage Based, Service Fee

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About NiCE Cognigy

NiCE Cognigy, founded in 2016 and headquartered in Germany, is revolutionizing the customer service industry with its slogan: "We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center." The company specializes in AI, Automation, IT, and SaaS, offering advanced solutions through its platform, Cognigy.AI.

The company delivers next-gen customer service utilizing Generative and Conversational AI, helping businesses achieve smarter automation and instant customer resolutions. By integrating memory and context, NiCE Cognigy's AI Agents provide hyper-personalized interactions.

With over 1,250 global brands including Bosch and Nestlé as clients, NiCE Cognigy is recognized by industry leaders like Gartner and Forrester. They were last acquired by NICE for a $955.00M investment on 01 July 2025. This positions them as a secure, scalable market leader in enterprise AI for customer experiences.

Business keywords: Conversational AI, Customer Experience Technology, AI Automation, Contact Center Solutions, Voice AI, Digital Chatbots, Agentic AI, Enterprise Integrations, Hyper-Personalized Interactions, Low-Code Platform, Intent Recognition, Multichannel Support, Natural Language Processing, Virtual Assistants, Omnichannel Communication

Services & Products

Conversational AI Platforms

AI Agent Development

Multimodal Customer Experience

AI-Powered Sales & Marketing Support

AI Agent Studio

Intelligent Voice Connectivity

Target Customers

Large Enterprises Telecommunications Companies Retail and E-commerce Businesses Healthcare Providers Banks and Financial Institutions Automotive Industry Players Utilities Providers

Funding Rounds & Investors (10)

View All

Funding Stage	Amount	Investors	Lead Investors	Date
Acquisition	$955.00M	1	NICE	01 Jul 2025
Series C	$100.00M	4	Insight Partners, DN Capital +2	01 Jun 2024
Series B	$15.00M	1	DTCP	01 Feb 2022
Series B	$44.00M	6	Insight Partners, DN Capital +4	01 Jun 2021
Late VC	Undisclosed	1	Global Brain	01 Feb 2021
Series A	€2.00M	1	Global Brain	01 Oct 2020
Series A	€5.50M	3	DN Capital, Inventures Investment Partners +1	01 Nov 2019
Seed	Undisclosed	1	Sitecore	01 Nov 2017
Seed	Undisclosed	-		01 Jun 2017
Seed	Undisclosed	-		01 Aug 2016

Latest News

View All

The EU-Startups Podcast | Interview with Philipp Heltewig, Chief AI Officer at NiCE and General Mana... — Eu-startups

The EU-Startups Podcast | Interview with Philipp Heltewig, Chief AI Officer at NiCE and General Manager of NiCE Cognigy

Eu-startups Mar 05, 2026

Synthflow AI, Voice AI Platform for Enterprise, Appoints CX Heavyweight as New VP of Global Revenue

Finance.yahoo.com Nov 03, 2025

TalkTalk bags £100M, Klarna granted UK EMI licence, and European DIGITAL SME Alliance slams EU–US tr... — Tech

TalkTalk bags £100M, Klarna granted UK EMI licence, and European DIGITAL SME Alliance slams EU–US trade deal

Tech Aug 01, 2025

German AI startup Cognigy hoovered up by US customer service firm NiCE

Tech Jul 28, 2025

US company NiCE to acquire AI German startup Cognigy – accelerating AI-first customer experience

Eu-startups Jul 28, 2025

VivaTech returns to Paris – Porte de Versailles from June 11 to 14! [Sponsored]

Tech May 30, 2025

NiCE Cognigy Alternatives & Competitors

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FAQ About NiCE Cognigy

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center

NiCE Cognigy was founded in 2016.

NiCE Cognigy is headquartered in Dusseldorf, Germany.

NiCE Cognigy operates in AI, Automation, IT, IT Infrastructure, Information Technology, Messaging and Telecommunications and SaaS. Its work centres on Conversational AI, Customer Experience Technology, AI Automation and Contact Center Solutions. Its customers include Large Enterprises, Telecommunications Companies and Retail and E-commerce Businesses.

NiCE Cognigy has a B2B, SaaS and Platform business model. Its revenue comes from Subscription, Usage Based and Service Fee.

NiCE Cognigy has approximately 321 employees.

NiCE Cognigy has completed 10 funding rounds, raising a total of $1.12B. The latest funding stage is Acquired.

NiCE Cognigy offers: Conversational AI Platforms, AI Agent Development, Multimodal Customer Experience, AI-Powered Sales & Marketing Support, AI Agent Studio, Intelligent Voice Connectivity.

Top alternatives and competitors to NiCE Cognigy include PolyAI, Zingly.ai, VOCALLS, OmniBot, Etech Global Services. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.

NiCE Cognigy and PolyAI are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for NiCE Cognigy, https://bouncewatch.com/company/cognigy, updated 22 April 2026. When citing, please name BounceWatch and link this page.