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NiCE Cognigy logo — We are revolutionizing the customer service industry, creati...

NiCE Cognigy

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center

Founded 2016 Germany Dusseldorf, Germany 321 employees Acquired Total: $1.12B AI, Automation +5

General Information

Company Name NiCE Cognigy
Founded Year 2016
Location Germany Dusseldorf, Germany +6
Employees 321
Industries AI, Automation, IT +4
Funding Stage Acquired
Social

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About NiCE Cognigy

NiCE Cognigy, founded in 2016 and headquartered in Germany, is revolutionizing the customer service industry with its slogan: "We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center." The company specializes in AI, Automation, IT, and SaaS, offering advanced solutions through its platform, Cognigy.AI.

The company delivers next-gen customer service utilizing Generative and Conversational AI, helping businesses achieve smarter automation and instant customer resolutions. By integrating memory and context, NiCE Cognigy's AI Agents provide hyper-personalized interactions.

With over 1,250 global brands including Bosch and Nestlé as clients, NiCE Cognigy is recognized by industry leaders like Gartner and Forrester. They were last acquired by NICE for a $955.00M investment on 01 July 2025. This positions them as a secure, scalable market leader in enterprise AI for customer experiences.

Taxonomy: Conversational AI, Customer Experience Technology, AI Automation, Contact Center Solutions, Voice AI, Digital Chatbots, Agentic AI, Enterprise Integrations, Hyper-Personalized Interactions, Low-Code Platform, Intent Recognition, Multichannel Support, Natural Language Processing, Virtual Assistants, Omnichannel Communication

Services & Products

Conversational AI Platforms
AI Agent Development
Multimodal Customer Experience
AI-Powered Sales & Marketing Support
AI Agent Studio
Intelligent Voice Connectivity

Target Customers

Large Enterprises Telecommunications Companies Retail and E-commerce Businesses Healthcare Providers Banks and Financial Institutions Automotive Industry Players Utilities Providers

Funding Rounds & Investors (10)

View All
Funding Stage Amount Investors Lead Investors Date
Acquisition •••••• 1 •••• •••• 01 Jul 2025
Series C •••••• 4
Investor Investor Investor
•••• •••• 		01 Jun 2024
Series B •••••• 1
Investor
01 Feb 2022
Series B •••••• 6
Investor Investor Investor Investor Investor
•••• •••• 		01 Jun 2021
Late Vc •••••• 1
Investor
01 Feb 2021

View All 10 Funding Rounds

Latest News

View All
Top 100 Rising European Startups for 2025 revealed — Businesscloud.co.uk
Top 100 Rising European Startups for 2025 revealed
Businesscloud.co.uk May 15, 2025
VivaTech returns to Paris – Porte de Versailles from June 11 to 14! [Sponsored] — Tech
VivaTech returns to Paris – Porte de Versailles from June 11 to 14! [Sponsored]
Tech May 30, 2025
US company NiCE to acquire AI German startup Cognigy – accelerating AI-first customer experience — Eu-startups
US company NiCE to acquire AI German startup Cognigy – accelerating AI-first customer experience
Eu-startups Jul 28, 2025
German AI startup Cognigy hoovered up by US customer service firm NiCE — Tech
German AI startup Cognigy hoovered up by US customer service firm NiCE
Tech Jul 28, 2025
TalkTalk bags £100M, Klarna granted UK EMI licence, and European DIGITAL SME Alliance slams EU–US tr... — Tech
TalkTalk bags £100M, Klarna granted UK EMI licence, and European DIGITAL SME Alliance slams EU–US trade deal
Tech Aug 01, 2025
Synthflow AI, Voice AI Platform for Enterprise, Appoints CX Heavyweight as New VP of Global Revenue — Finance.yahoo.com
Synthflow AI, Voice AI Platform for Enterprise, Appoints CX Heavyweight as New VP of Global Revenue
Finance.yahoo.com Nov 03, 2025

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FAQ About NiCE Cognigy

We are revolutionizing the customer service industry, creating AI Agents for Your Contact Center
NiCE Cognigy was founded in 2016.
NiCE Cognigy is headquartered in Dusseldorf, Germany.
NiCE Cognigy operates in the following industries: AI, Automation, IT, IT Infrastructure, Information Technology, Messaging and Telecommunications, SaaS.
NiCE Cognigy has approximately 321 employees.
NiCE Cognigy has completed 10 funding rounds, raising a total of $1.12B. The latest funding stage is Acquired.
NiCE Cognigy offers: Conversational AI Platforms, AI Agent Development, Multimodal Customer Experience, AI-Powered Sales & Marketing Support, AI Agent Studio, Intelligent Voice Connectivity.
Top alternatives and competitors to NiCE Cognigy include Visor.ai, Teneo AI, Omilia, Reef.ai, Altilia. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
NiCE Cognigy and Visor.ai are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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