New York, United States
Cohere is a 2020-founded SaaS start-up based in the United States. The company's mission is to "Exceed customer expectations 24/7/365. Drive support costs down, and CSAT up." Through their next-generation customer platform, they enable businesses to automate conversations and interactions while simultaneously reducing support costs and elevating CSAT scores.
With a recent $3.10M investment in a Seed Round on March 17, 2021, Cohere has attracted the attention of prominent investors including Soma Capital, BoxGroup, Initialized Capital, Shrug Capital, Chapter One Ventures, and Nick Candito.
The company's innovative approach aims to help businesses exceed customer expectations by providing accurate answers to complex questions, eliminating transfers with instant routing and triage, and proactively solving issues with powerful workflows – all within their existing CX stack. Cohere's focus on enhancing customer satisfaction while driving down support costs positions it as a promising investment opportunity in the SaaS industry.
