ContactEngine logo — Award-winning proactive conversational AI technology

ContactEngine

Award-winning proactive conversational AI technology

Founded 2005 United Kingdom London, United Kingdom 68 employees Series A Total: $10.00M AI, SaaS +1

General Information

Company Name ContactEngine
Founded Year 2005
Location United Kingdom London, United Kingdom
Founders / Decision Makers
Team member
Employees 68
Industries AI, SaaS, Machine Learning
Funding Stage Series A
Social

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About ContactEngine

ContactEngine is an award-winning proactive conversational AI technology company, founded in 2005, that provides automation solutions for customer communications. The company's slogan "Award-winning proactive conversational AI technology" reflects its commitment to innovation and excellence in its field. ContactEngine's AI technology enables large corporations across industries to engage with their customers proactively, transforming the efficiency and costs of their operations. The company has a strong international presence, with headquarters in London, UK, and additional offices in McLean, VA, New York, and Texas, USA. ContactEngine has gained recognition and accolades in the industry, including being named winner in the 2020 Artificial Intelligence Excellence Awards and ranking in the Financial Times 1000 Europe. Its clientele includes major companies such as Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, and Whirlpool. The company's achievements include awards for Best Use of IP, Gold at UK Customer Experience Awards, and Gold at the Golden Bridge Awards® in partnership with Verizon. In terms of investment, ContactEngine received a £2.00M Series A investment on 01 February 2020 from notable investors such as Amadeus Capital Partners, Beringea, and Veritas Investments, Inc. The company operates within the AI, SaaS, and Machine Learning industries, positioning itself at the forefront of technological advancements in customer engagement and communication. With its track record of success and solid investor backing, ContactEngine demonstrates strong potential for growth and continued innovation in the competitive AI technology market.

Taxonomy: Conversational AI, Customer Engagement, Outbound Communication, Technology, Business Operations, Insights Generation, Utilities

Services & Products

AI-powered customer service automation
Digital self-service solutions
Workforce engagement and management applications
CX analytics
Journey orchestration and routing tools
Developer tools and APIs
Omnichannel routing capabilities
Knowledge management systems

Target Customers

Enterprises Contact centers and BPOs Organizations seeking compliance and security Government agencies Telecom companies Healthcare providers Financial services institutions Retailers Travel and hospitality industry

Funding Rounds & Investors (5)

View All
Funding Stage Amount Investors Lead Investors Date
Series A £2.00M 3
Amadeus Capital Partners, Beringea +1
01 Feb 2020
Series A £3.70M 2
Amadeus Capital Partners, Beringea
01 Jan 2019
Series A £700.00K 2
Amadeus Capital Partners, Beringea
01 Jan 2017
Venture Round £2.00M 2
Amadeus Capital Partners, Beringea
14 Sep 2016
Seed Round £1.60M -
01 Jan 2014

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FAQ About ContactEngine

Award-winning proactive conversational AI technology
ContactEngine was founded in 2005.
ContactEngine is headquartered in London, United Kingdom.
ContactEngine operates in AI, SaaS and Machine Learning. Its work centres on Conversational AI, Customer Engagement, Outbound Communication and Technology. Its customers include Enterprises, Contact centers and BPOs and Organizations seeking compliance and security.
ContactEngine has approximately 68 employees.
ContactEngine has completed 5 funding rounds, raising a total of $10.00M. The latest funding stage is Series A.
ContactEngine offers: AI-powered customer service automation, Digital self-service solutions, Workforce engagement and management applications, CX analytics, Journey orchestration and routing tools, Developer tools and APIs, Omnichannel routing capabilities, Knowledge management systems, Proactive customer engagement solutions.
Top alternatives and competitors to ContactEngine include Drift, a Salesloft company, Certainly by Cegeka, Imperson, DiALOGiFY, Fig. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
ContactEngine and Drift, a Salesloft company are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for ContactEngine, https://bouncewatch.com/company/contactengine, updated 24 February 2025. When citing, please name BounceWatch and link this page.

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