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dtms GmbH logo — We turn questions into answers. With service numbers. With c...

dtms GmbH

We turn questions into answers. With service numbers. With contact center solutions. And with artificial intelligence.

Founded 1991 Germany Mainz, Germany 101 employees Private Equity Enterprise Software

General Information

Company Name dtms GmbH
Founded Year 1991
Location Germany Mainz, Germany
Employees 101
Industries Enterprise Software
Funding Stage Private Equity
Social

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About dtms GmbH

dtms GmbH is a leading provider of contact center solutions and customer intelligence technologies based in Germany. Since its establishment in 1991, the company has been dedicated to turning questions into answers by leveraging service numbers, contact center solutions, and artificial intelligence. dtms offers a wide portfolio of services, including service phone numbers from over 100 countries, platforms for managing telephone accessibility, and AI-driven automated responses for customer inquiries. The company is known for its cloud-based ACD, IVR, multi-channel, and AI solutions, positioning it as an innovation leader in intelligent and efficient customer interaction within the German-speaking region. As of the last known investment, dtms secured a Private Equity Round investment from 3i Group in January 1998. dtms is a subsidiary of net group Beteiligungen, a holding company comprising leading specialists for communication and transaction services in Germany. With approximately 200 employees spread across various locations in Flensburg, Berlin, Mainz, Bonn, and Hamburg, dtms is efficiently positioned to serve its expanding customer base. Overall, dtms GmbH's enterprise software offerings, together with its strong presence in the German-speaking region and the backing of reputable investors, demonstrate its potential for continued growth and innovation in the evolving customer intelligence and contact center solutions space.

Business keywords: Contact Center Solutions, Customer Intelligence Technologies, Cloud-Based Applications, Customer Interaction, International Network, Value-Added Services, Payment Solutions, Billing Solutions, Acquisition, Multi-Channel Communication, Management, Voicebots, Routing

Funding Rounds & Investors (1)

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Funding Stage Amount Investors Lead Investors Date
Private Equity Round Undisclosed 1
3i Group
3i Group
01 Jan 1998

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FAQ About dtms GmbH

We turn questions into answers. With service numbers. With contact center solutions. And with artificial intelligence.
dtms GmbH was founded in 1991.
dtms GmbH is headquartered in Mainz, Germany.
dtms GmbH operates in Enterprise Software. Its work centres on Contact Center Solutions, Customer Intelligence Technologies, Cloud-Based Applications and Customer Interaction.
dtms GmbH has approximately 101 employees.
dtms GmbH has completed 1 funding round. The latest funding stage is Private Equity.
Top alternatives and competitors to dtms GmbH include Sparkcentral by Hootsuite, Eudata, Aspect Software, Calabrio, Inc., CDC Software. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
dtms GmbH and Sparkcentral by Hootsuite are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for dtms GmbH, https://bouncewatch.com/company/dtms-gmbh, updated 2 October 2026. When citing, please name BounceWatch and link this page.

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