Nacogdoches, United States
Etech Global Services is a global minority-owned company that specializes in delivering advanced analytics and contact center solutions to create effortless CUSTOMER EXPERIENCES. Leveraging a combination of artificial and human intelligence, Etech focuses on enhancing training and coaching to improve critical behaviors and customer experiences, ultimately adding value for shareholders.
Established in 2003 with just 400 employees and a single contact center in Nacogdoches, Texas, Etech has experienced significant growth over the past two decades. The company now boasts more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers in various locations, including seven in the U.S., one nearshore, and two offshore centers.
Etech's impressive track record includes managing over 100 million voice interactions, 25 million chat and email interactions, and 24 million quality monitoring evaluations annually. This demonstrates the company's remarkable flexibility and scalability, enabling partnerships with organizations of all sizes.
Etech's commitment to leveraging data into strategic insights has contributed to its success and positioned the company strongly within the Information Technology sector. Although specific details about the last investment and investors are currently unavailable, the company's growth trajectory and innovative approach to customer experiences make it an intriguing prospect for potential investors.
