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Freshworks logo — Providing people-first AI service software to deliver except...

Freshworks

Providing people-first AI service software to deliver exceptional customer and employee experiences.

Founded 2010 United States San Mateo, United States 7503 employees IPO Total: $1.33B

General Information

Company Name Freshworks
Founded Year 2010
Location United States San Mateo, United States
Employees 7503
Funding Stage IPO
Business Model SaaS, B2B, Platform
Revenue Model Subscription, Usage Based, Tiered Pricing
Social

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About Freshworks

Freshworks, founded in 2010, is a leading provider of people-first AI service software designed to deliver exceptional customer and employee experiences. Headquartered in the United States, the company is listed on NASDAQ under the ticker FRSH.

Freshworks emphasizes uncomplicated and powerful enterprise solutions that are user-friendly and efficient, focused on reducing friction for employees and boosting organizational productivity. This people-first approach has garnered trust from over 74,000 companies globally, including notable names like Bridgestone, New Balance, Nucor, S&P Global, and Sony Music.

The company's last substantial financial event was a $1.00B IPO on 01 August 2021. Freshworks’ software offerings significantly enhance customer loyalty and service efficiency, making it a compelling prospect for investors seeking robust growth opportunities in the evolving AI-driven service sector.

Business keywords: AI-driven software, Employee Experience, Enterprise Solutions, ITSM, Customer Engagement, Helpdesk Software, Support Ticket System, Applicant Tracking System, Conversion Optimization, Customer Support Software, Web-based Solutions, Service Efficiency

Services & Products

Freddy AI Agent
AI Platform
Freshservice for IT and Business Teams
Real-time Analytics and Insights
Automation and Workflow Optimization

Target Customers

IT Teams Business Teams Engineering Teams Global Enterprises Managed Service Providers

Funding Rounds & Investors (9)

View All
Funding Stage Amount Investors Lead Investors Date
IPO $1.00B -
01 Aug 2021
Series H $85.00M 1
Steadview Capital
Steadview Capital
01 Jan 2020
Series G $100.00M 3
Peak XV Partners
Peak XV Partners, Accel +1
01 Jul 2018
Series F $55.00M 4
Peak XV Partners
Peak XV Partners, Accel +2
01 Nov 2016
Series E $50.00M 2
Accel, Tiger Global
01 Apr 2015
Series D $31.00M 3
Accel, Tiger Global +1
01 Jun 2014
Series C $7.00M 2
Accel, Tiger Global
01 Nov 2013
Series B $5.00M 2
Accel, Tiger Global
01 Apr 2012
Seed $1.00M 2
Accel, Tiger Global
01 Dec 2011

Latest News

View All
CoreWeave prices IPO at $40 a share, below expected range — Cnbc
CoreWeave prices IPO at $40 a share, below expected range
Cnbc Nov 23, 2025
Top MarTech News From the Week of June 13th: Updates from Freshworks, Salesforce, Pipedrive, and Mor... — Solutionsreview.com
Top MarTech News From the Week of June 13th: Updates from Freshworks, Salesforce, Pipedrive, and More
Solutionsreview.com Jun 13, 2025
Wall Street banks got meager payout from CoreWeave IPO — Cnbc
Wall Street banks got meager payout from CoreWeave IPO
Cnbc Mar 31, 2025
You don’t need Black Friday: Get exclusive deals all year long with EU-Startups CLUB! — Eu-startups
You don’t need Black Friday: Get exclusive deals all year long with EU-Startups CLUB!
Eu-startups Nov 25, 2024
Gelişmiş entegrasyon ve iş akışı senaryolarına odaklanan yapay zeka destekli platform: Playmaker — Webrazzi
Gelişmiş entegrasyon ve iş akışı senaryolarına odaklanan yapay zeka destekli platform: Playmaker
Webrazzi Jul 19, 2024
Testsigma Pockets $8.2 Mn To Integrate GenAI Stack — Inc42.com
Testsigma Pockets $8.2 Mn To Integrate GenAI Stack
Inc42.com Jun 05, 2024

Freshworks Alternatives & Competitors

Freshworks vs
SleekFlow
SleekFlow Singapore

SleekFlow: AI that converts, where it matters.

Series A
200 employees
Freshworks vs
Wiraya
Wiraya Sweden

Inspire action from your customers with a blend of voice calls, text messages and landing pages. Aut...

40 employees
Freshworks vs
Ameyo
Ameyo India

Leading Customer Engagement Platform - solving sales, service and collections use cases for 2,000+ g...

Series A
232 employees

FAQ About Freshworks

Providing people-first AI service software to deliver exceptional customer and employee experiences.
Freshworks was founded in 2010.
Freshworks is headquartered in San Mateo, United States.
Freshworks has a SaaS, B2B and Platform business model. Its revenue comes from Subscription, Usage Based and Tiered Pricing.
Freshworks has approximately 7503 employees.
Freshworks has completed 9 funding rounds, raising a total of $1.33B. The latest funding stage is IPO.
Freshworks offers: Freddy AI Agent, AI Platform, Freshservice for IT and Business Teams, Real-time Analytics and Insights, Automation and Workflow Optimization.
Top alternatives and competitors to Freshworks include SleekFlow, Wiraya, Ameyo, Rezolve AI, HireUp. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Freshworks and SleekFlow are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Freshworks, https://bouncewatch.com/company/freshworks, updated 21 May 2026. When citing, please name BounceWatch and link this page.

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