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Gorgias logo — The conversational AI platform for ecommerce that drives sal...

Gorgias

The conversational AI platform for ecommerce that drives sales and resolves support inquiries.

Founded 2015 United States San Francisco, United States 515 employees Series C Total: $101.40M Marketing

General Information

Company Name Gorgias
Founded Year 2015
Location United States San Francisco, United States
Founders / Decision Makers
Team member
Employees 515
Industries Marketing
Funding Stage Series C
Business Model SaaS, B2B, Platform
Revenue Model Subscription, Usage Based, Tiered Pricing
Hiring 19 roles posted in the month to 9 Oct 2026
Social

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Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Major Customer Win Oct 08, 2026

Gorgias highlights a successful case study with an anonymous ecommerce brand, demonstrating the effectiveness of its AI customer support platform and the importance of operational ownership.

Actively Hiring Oct 06, 2026

Hiring for 20 positions in the last 30 days.

New Partnership Oct 06, 2026

Gorgias has announced a partnership with Shopify and leading agency and technology partners to co-host the live roundtable event, "Inside the Shopify Flywheel: Your BFCM Playbook."

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AI Insight

Bounce Watch AI
3 weeks ago

Gorgias is proactively positioning itself for substantial growth and market leadership in 2026, with strategic plans for significant market presence at e-commerce expos, deepening its key partnership with Shopify, and active hiring for 22 positions. These forward-looking initiatives, bolstered by anticipated #1 AI agent recognition and new customer acquisition for AI agent services, underscore a strong commitment to product leadership and scaling its AI-driven e-commerce solutions.

Signal Types
Hiring Partnership Market Presence Product Recognition Customer Acquisition
Strategic Labels
Proactive Growth Ecosystem Integration AI Leadership
Next Move: Fundraising
·
Impact: 9/10
·
Ideal For: Late-Stage SaaS Investors — E-commerce AI

About Gorgias

Gorgias is a conversational AI platform for ecommerce that focuses on driving sales and resolving support inquiries. Headquartered in San Francisco, United States, Gorgias serves the needs of both small and large ecommerce businesses.

Founded in 2015, Gorgias offers AI-powered customer support and a unified helpdesk platform with ecommerce platform integrations and support ticket automation. Its target customers include Shopify brands, ecommerce businesses, and enterprise clients, particularly in sectors like clothing, apparel, beauty, and health. Operating on a SaaS B2B model, Gorgias generates revenue through subscription, usage-based, and tiered pricing models, primarily catering to the needs of retailers and ecommerce segments.

Business keywords: Conversational AI, Ecommerce Platform, Customer Service Automation, Shopify Integration, Personalized Support, Omnichannel Support, Help Desk Software, Live Chat, Support Inquiries Resolution, Order Management, Product Recommendations, Social Media Support, Sustainable Business Practices

Services & Products

AI-Powered Customer Support
Unified Helpdesk Platform
Ecommerce Platform Integrations
Automation of Support Tickets

Target Customers

Shopify Brands Ecommerce Businesses Enterprise Clients Retailers in Clothing & Apparel Subscriptions Beauty & Cosmetics Health & Wellness

Funding Rounds & Investors (7)

View All
Funding Stage Amount Investors Lead Investors Date
Series C $29.00M 8
Alven SaaStr Fund CRV
Alven, SaaStr Fund +6
01 May 2024
Series C $30.00M 5
Alven CRV Shopify
Alven, CRV +3
01 Aug 2022
Series B $25.00M 6
Alven SaaStr Fund CRV
Alven, SaaStr Fund +4
01 Dec 2020
Series A $14.00M 4
Alven SaaStr Fund CRV
Alven, SaaStr Fund +2
01 Nov 2019
Seed $1.80M 1
SaaStr Fund
SaaStr Fund
01 Mar 2018
Seed $1.50M 5
Kima Ventures CRV Amplify Partners
Kima Ventures, CRV +3
01 Feb 2016
Seed $100.00K 3
Right Side Capital Management Techstars NUMA
Right Side Capital Management, Techstars +1
01 May 2015

Gorgias Alternatives & Competitors

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Gorgias vs
Rep AI
Rep AI United States

Through conversational AI we help Shopify stores increase conversions by 250% and reduce support tic...

Series A
38 employees
AI, E-Commerce
Compare Gorgias vs Rep AI
Gorgias vs
Clientscape
Clientscape Portugal

The revolutionary customer experience platform. Host us anywhere, integrate us everywhere.

Grant
9 employees
Analytics, Big Data
Compare Gorgias vs Clientscape
Gorgias vs
Acquire.io
Acquire.io United States

The unified customer engagement platform bringing all your communication and tools under one roof.

Series B
52 employees
Messaging, SaaS
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FAQ About Gorgias

The conversational AI platform for ecommerce that drives sales and resolves support inquiries.
Gorgias was founded in 2015.
Gorgias is headquartered in San Francisco, United States.
Gorgias operates in Marketing. Its work centres on Conversational AI, Ecommerce Platform, Customer Service Automation and Shopify Integration. Its customers include Shopify Brands, Ecommerce Businesses and Enterprise Clients.
Gorgias has a SaaS, B2B and Platform business model. Its revenue comes from Subscription, Usage Based and Tiered Pricing.
Gorgias has approximately 515 employees.
Gorgias has completed 7 funding rounds, raising a total of $101.40M. The latest funding stage is Series C.
Gorgias offers: AI-Powered Customer Support, Unified Helpdesk Platform, Ecommerce Platform Integrations, Automation of Support Tickets.
Top alternatives and competitors to Gorgias include Rep AI, Clientscape, Acquire.io, Whautomate, Table Duck. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Gorgias and Rep AI are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Gorgias, https://bouncewatch.com/company/gorgias, updated 9 October 2026. When citing, please name BounceWatch and link this page.

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