Gorgias logo — The conversational AI platform for ecommerce that drives sal...

Gorgias

The conversational AI platform for ecommerce that drives sales and resolves support inquiries.

Founded 2015 United States San Francisco, United States 513 employees Series C Total: $101.40M Marketing

General Information

Company Name Gorgias
Founded Year 2015
Location United States San Francisco, United States +1
Founders / Decision Makers
Team member
Employees 513
Industries Marketing
Funding Stage Series C
Social

Get notified when Gorgias moves

Funding, new markets, leadership changes, hiring surges — one e-mail, only when something happens.

Free · no account needed

Recorded by Bounce Watch from public sources. Every entry below carries the date we observed it, and when we have not looked recently the page says so rather than leaving silence to imply nothing happened.

Event Participation Sep 08, 2026

Gorgias is participating as an exhibitor at eCommerce Expo London from September 23-24, 2026, featuring a booth, live demos, and a stage session with Castore.

Actively Hiring Sep 04, 2026

Hiring for 15 positions in the last 30 days.

Homepage Update

Significant changes detected on company website (39.1% content change).

Growth Metrics Aug 20, 2026

New Ecom Lab data from Gorgias analyzed 1.7M Gorgias tickets to understand pre-purchase question categories.

New Partnership Aug 12, 2026

Gorgias announced a content partnership with Bloomreach and Shopify, collaborating to map out "The Unified Commerce Playbook".

AI Insight

Bounce Watch AI
5 days ago

Gorgias is strategically deepening its integration within the e-commerce ecosystem, evidenced by a content partnership with key investor Shopify and Bloomreach, signaling a move towards more unified commerce solutions. Concurrently, substantial website updates, ongoing hiring for 18 positions, and active participation in industry events like NRF Europe indicate continuous product evolution, team expansion, and aggressive market engagement, all underpinned by a data-driven approach to refine their conversational AI.

Signal Types
Partnership Product Update Hiring Event Growth Metrics
Strategic Labels
Ecosystem Integration Product Evolution Market Expansion
Next Move: Expansion
·
Impact: 9/10
·
Ideal For: Growth Equity — E-commerce AI / SaaS Investors

About Gorgias

Gorgias, founded in 2015, is a standout in the Marketing industry, particularly tailored to the ecommerce sector. The company has carved a niche as a Conversational AI platform that seamlessly drives sales and aids in support inquiry resolutions. With its platform designed primarily for Shopify, Gorgias integrates deeply into ecommerce ecosystems, providing brands—from budding retailers to established global entities—the ability to create personalized, 1-to-1 customer interactions.

The recent $29.00M Series C investment round on 01 May 2024 solidifies its growth trajectory, receiving backing from a blend of prominent investors such as Alven, SaaStr Fund, CRV, Amplify Partners, Sapphire Ventures, Horsley Bridge, and notably, Shopify itself. Headquartered in the United States, Gorgias continues to redefine customer service by transforming support into sales and fostering meaningful interactions, a promising proposition for investors eyeing scalable growth in ecommerce solutions.

Taxonomy: Conversational AI, Ecommerce, Customer Support Automation, Personalized Customer Interaction, Order Management, Shopify Integration, Live Chat, Omnichannel Support, Help Desk, Social Media Support, Ecommerce Integration, Sustainable Workplace Practices

Services & Products

AI-powered Customer Support
Helpdesk and Centralized Messaging
Integration with Ecommerce Platforms
AI Agent for Pre-sale and Post-sale Engagement
Proactive Customer Engagement and Recommendations

Target Customers

Shopify Brands Ecommerce Businesses Retail Companies Customer Support Teams Enterprises in Fashion, Beauty, Home, and more

Funding Rounds & Investors (7)

View All
Funding Stage Amount Investors Lead Investors Date
Series C •••••• 8
Investor Investor Investor Investor Investor Investor Investor Investor
01 May 2024
Series C •••••• 5
Investor Investor Investor Investor
•••• ••••
01 Aug 2022
Series B •••••• 6
Investor Investor Investor Investor Investor Investor
01 Dec 2020
Series A •••••• 4
Investor Investor Investor Investor
01 Nov 2019
Seed •••••• 1
Investor
01 Mar 2018

View All 7 Funding Rounds

Gorgias Alternatives & Competitors

View All Alternatives
Gorgias vs
Activechat
Activechat United States

Enterprise conversational combo: live chat, advanced AI chatbot platform and conversational intellig...

Pre Seed
1 employees
AI, E-Commerce
Gorgias vs
WOZTELL
WOZTELL Spain

We help companies improve their results and customer experience by implementing conversational solut...

23 employees
Gorgias vs
Apifonica
Apifonica Estonia

Smart automation beyond communication

46 employees
AI, API

FAQ About Gorgias

The conversational AI platform for ecommerce that drives sales and resolves support inquiries.
Gorgias was founded in 2015.
Gorgias is headquartered in San Francisco, United States.
Gorgias operates in the following industries: Marketing.
Gorgias has approximately 513 employees.
Gorgias has completed 7 funding rounds, raising a total of $101.40M. The latest funding stage is Series C.
Gorgias offers: AI-powered Customer Support, Helpdesk and Centralized Messaging, Integration with Ecommerce Platforms, AI Agent for Pre-sale and Post-sale Engagement, Proactive Customer Engagement and Recommendations.
Top alternatives and competitors to Gorgias include Activechat, WOZTELL, Apifonica, Intellipse, CLEVVA. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Gorgias and Activechat are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Don't just browse. Track.

Signal Tracker monitors Gorgias and millions of companies for funding rounds, hiring surges, product changes, and 40+ signal types — so you never miss an opportunity.

One analytics cookie (Google Analytics). Cookie Policy