New York, United States
Haptik, founded in 2013, is positioned as a leader in AI-powered messaging innovations. The company holds a strong market presence by processing over 10 billion conversations and 10 million transactions across 135 languages for more than 500 enterprises. Its headquarters in the United States enables it to effectively cater to an international clientele.
Haptik's key offerings include two products, Contakt and Interakt, designed to address customer pain points, allowing enterprises and SMEs to transition smoothly into the era of Generative AI and enhance customer experiences. The company's reputation is bolstered by its status as a Category Leader, recognized by influential platforms like Gartner, G2, and Opus Research.
Boasting notable clients such as Jio, Paytm, Adani, and Puma, Haptik was acquired for INR7.00 billion by Reliance Capital in April 2019. This acquisition underscores its potential as a valuable investment in the evolving customer service tech landscape.
