Mumbai, India
Hashtag Loyalty, established in 2014 by Dhruv Dewan, Karan Chechani, and Krishi Fagwani, stands as India's pre-eminent Customer Engagement Platform, primarily serving the hospitality and retail sectors. The platform is engineered to foster customer loyalty, improve retention rates, and ultimately enhance revenue streams for businesses.
The company achieves this by capturing first-party customer data through a range of touchpoints like a Loyalty Program, Feedback, or Reservation System. The data is then converted into simplified, actionable insights that allow businesses to engage with their customers in a personalized and automated manner. This comprehensive engagement solution maintains a balance between sophistication and affordability, making it both accessible and highly effective.
Hashtag Loyalty’s notable track record includes over 3 million transactions across 2 million customers with prominent clients such as The Belgian Waffle Co. and Smaaash. The company is supported by investors like Ahimsa Capital and thinQbate ventures, with a recent Corporate Round investment from Coca-Cola India in April 2023. Operating within key industries like Analytics and SaaS, Hashtag Loyalty is poised for sustained growth and innovation.
