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Heedbook logo — Experience the future of real-time customer satisfaction ass...

Heedbook

Experience the future of real-time customer satisfaction assessment with AI-driven insights, enhancing service quality and efficiency effortlessly.

Founded 2017 Seed Total: $1.50M AI, Big Data +6

General Information

Company Name Heedbook
Founded Year 2017
Industries AI, Big Data, Computer Vision +5
Funding Stage Seed
Social

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About Heedbook

Heedbook is a pioneering AI-powered tool revolutionizing the customer satisfaction assessment process with real-time insights. By capturing video and audio feeds during interactions, it analyzes customer emotions and conversation content, providing comprehensive measurements of service quality. Furthermore, this innovative system ranks employees based on their performance, identifies triggers for positive or negative reactions, and ensures adherence to scripts, thus enhancing service quality management with minimal maintenance costs. Founded in 2017 and operating within the Information Technology, Insurtech, and Internet industries, Heedbook secured a $1.50M Seed Round investment on 01 October 2018, with backing from Timur Unarokov and Igor Baranovsky. With its AI-driven approach and focus on enhancing service quality and efficiency, Heedbook presents a significant potential for disrupting the customer service experience.

Business keywords: AI-driven insights, real-time customer satisfaction assessment, service quality management, AI-powered tool, customer emotions analysis, employee performance ranking, script adherence control, efficiency enhancement, video and audio analysis, real-time feedback, customer interaction analysis, workload management, emotional analysis, service quality enhancement

Funding Rounds & Investors (1)

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Funding Stage Amount Investors Lead Investors Date
Seed Round $1.50M 2
Timur Unarokov, Igor Baranovsky
01 Oct 2018

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FAQ About Heedbook

Experience the future of real-time customer satisfaction assessment with AI-driven insights, enhancing service quality and efficiency effortlessly.
Heedbook was founded in 2017.
Heedbook operates in AI, Big Data, Computer Vision, Computing, Information Technology, Insurtech, Internet and IoT. Its work centres on AI-driven insights, real-time customer satisfaction assessment, service quality management and AI-powered tool.
Heedbook has completed 1 funding round, raising a total of $1.50M. The latest funding stage is Seed.
Top alternatives and competitors to Heedbook include Spiky.AI, Xdroid, CX Paradise, Queues, Morbax HR - Automated AI Talent Sourcing. Sourcing you the perfect candidate in under one-minute.. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Heedbook and Spiky.AI are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Heedbook, https://bouncewatch.com/company/heedbook, updated 10 October 2024. When citing, please name BounceWatch and link this page.

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