逸创云客服KF5.com is a SaaS startup founded in 2011, focusing on providing free cloud-based customer support services. The company offers a platform that integrates various customer service channels such as Weibo, WeChat, email, web, mobile, and telephone, as well as a help center for user self-service. This integration aims to streamline and unify the scattered customer service channels while also optimizing the customer service processes based on the needs of enterprises or departments. With localization tailored for Chinese businesses, the platform is utilized by over 5000+ enterprise users, including notable companies like Baidu (baidu.com), Qiniu (qiniu.com), Ucloud (ucloud.com), and Cloudwise (cloudwise.com).
The company received a CNY20.00M Series B investment on 21 November 2016 from Will Hunting Capital, indicating a significant level of investor confidence in its growth potential and market position. The focus on localization and addressing the fragmented nature of customer service channels in the Chinese market sets 逸创云客服KF5.com apart in the SaaS industry, presenting opportunities for further expansion and scalability.
