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Klaus logo — Klaus is a quality management solution that helps companies...

Klaus

Klaus is a quality management solution that helps companies drive revenue through excellent customer service.

Founded 2018 Estonia Estonia 67 employees Series A Total: $19.55M Information Technology, Internet

General Information

Company Name Klaus
Founded Year 2018
Location Estonia Estonia +1
Founders / Decision Makers
Merily Leis Rabbi Leis — Head of Marketing
Employees 67
Industries Information Technology, Internet
Funding Stage Series A
Social

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About Klaus

Klaus is an Estonia-based startup founded in 2018. With its slogan "Klaus is a quality management solution that helps companies drive revenue through excellent customer service," the company offers a quality management solution aimed at driving revenue through exceptional customer service. Utilizing AI, Klaus helps companies pinpoint and fix gaps in their customer service, automate QA across various entities, and create lifelong customers. In its latest funding round in 29 September 2022, Klaus raised a significant $12.00M in Series A investment from prominent investors including Acton Capital, Creandum, Global Founders Capital, Icebreaker.vc, and Kristjan Vilosius. Klaus operates in the Information Technology and Internet industries, positioning itself as a key player in the realm of customer service and quality management.

Taxonomy: conversation review, customer support, quality assurance, agent coaching, CSAT, help desk integration, customer retention, technology platform, Estonia-based, AI-driven quality management, customer interaction simplification

Services & Products

AI-powered customer service solutions
Quality assurance tools
Workforce management
Enterprise solutions

Target Customers

Enterprise clients Small businesses Retail businesses Financial service providers Healthcare organizations

Funding Rounds & Investors (4)

View All
Funding Stage Amount Investors Lead Investors Date
Series A $12.00M 5
Acton Capital Creandum Global Founders Capital Icebreaker.vc
Kristjan Vilosius 		29 Sep 2022
Seed Round $5.40M 4
Creandum Global Founders Capital Icebreaker.vc
Andrus Purde 		24 Sep 2020
Seed Round $1.90M 1
Icebreaker.vc
03 Jul 2019
Pre Seed Round €250.00K 2
Icebreaker.vc
Andrus Purde 		31 May 2018

Latest News

View All
Munich-based Acton Capital announces €225M fund for European and Canadian startups — Tech
Munich-based Acton Capital announces €225M fund for European and Canadian startups
Tech Jan 23, 2024
Acton Capital closes sixth fund of €225m — its largest to date — Sifted
Acton Capital closes sixth fund of €225m — its largest to date
Sifted Jan 23, 2024
AI-powered Estonian QA startup Klaus acquired by Zendesk — Techcrunch
AI-powered Estonian QA startup Klaus acquired by Zendesk
Techcrunch Feb 13, 2024
OpenAI-backed 1X scores $100M, a16z shores up UK insurtech, and over €2.2B was invested in European... — Tech
OpenAI-backed 1X scores $100M, a16z shores up UK insurtech, and over €2.2B was invested in European tech this week
Tech Nov 23, 2025
Zendesk to acquire Berlin's Ultimate for AI customer support — Tech
Zendesk to acquire Berlin's Ultimate for AI customer support
Tech Nov 23, 2025

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FAQ About Klaus

Klaus is a quality management solution that helps companies drive revenue through excellent customer service.
Klaus was founded in 2018.
Klaus is headquartered in Estonia.
Klaus operates in the following industries: Information Technology, Internet.
Klaus has approximately 67 employees.
Klaus has completed 4 funding rounds, raising a total of $19.55M. The latest funding stage is Series A.
Klaus offers: AI-powered customer service solutions, Quality assurance tools, Workforce management, Enterprise solutions.
Top alternatives and competitors to Klaus include Medallia Agent Connect, Simply Contact, junokai GmbH, ProComm, Heedbook. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Klaus and Medallia Agent Connect are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

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