Kustomer logo — company profile

Kustomer

Founded 2015 United States United States 280 employees Venture round Total: $233.50M SaaS, CRM and Sales

General Information

Company Name Kustomer
Founded Year 2015
Location United States United States
Employees 280
Industries SaaS, CRM and Sales
Funding Stage Venture round
Social

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About Kustomer

Kustomer is a dynamic player in the SaaS and CRM and Sales industries, focused on enhancing customer service for businesses. Founded in 2015 and headquartered in the United States, the company offers a comprehensive platform that integrates various communication channels including phone, email, chat, and social media.

Kustomer's platform is built to deliver rapid, personalized support experiences through complete customer visibility, and employs intelligent automation for seamless interaction. Its no-code customization capabilities allow businesses to adapt swiftly to changing needs, making it a preferred choice for growing brands aiming to foster lasting customer relationships.

Recently, Kustomer secured a $60.00M Venture Round investment on 16 May 2023 from prominent investors like Boldstart Ventures, Battery Ventures, and Redpoint Ventures. This injection of capital underscores investor confidence and positions Kustomer for accelerated growth within the competitive CRM market.

Taxonomy: omnichannel, enterprise, customer visibility, seamless conversations, intelligent automation, no-code customization, contact center, data unification, New York, startup, technology

Funding Rounds & Investors (7)

View All
Funding Stage Amount Investors Lead Investors Date
Venture Round $60.00M 3
Boldstart Ventures, Battery Ventures +1
16 May 2023
Series E $60.00M 2
Battery Ventures, Coatue
04 Dec 2019
Series D $40.00M 1
Battery Ventures
29 May 2019
Series C $35.00M 6
Boldstart Ventures, Cisco Investments +4
24 Jan 2019
Series B $26.00M 9
Boldstart Ventures, Cisco Investments +7
15 Jun 2018
Series A $10.00M 7
Boldstart Ventures, BoxGroup +5
27 Sep 2016
Seed Round $2.50M 4
Boldstart Ventures, Social Leverage +2
04 Sep 2015

Kustomer Alternatives & Competitors

View All Alternatives
Kustomer vs
Aloware
Aloware United States

Aloware is a modern contact center solution built to triple performance with unlimited calling, text...

Seed
80 employees
Messaging and Telecommunications, SaaS
Kustomer vs
Talkdesk
Talkdesk United States

Customer Experience. Automated.

Series D
1393 employees
Computing, SaaS
Kustomer vs
AMC Technology
AMC Technology United States

Bringing people together through great interactions

76 employees
Computing, Messaging and Telecommunications

FAQ About Kustomer

Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent au...
Kustomer was founded in 2015.
Kustomer is headquartered in United States.
Kustomer operates in SaaS and CRM and Sales. Its work centres on omnichannel, enterprise, customer visibility and seamless conversations.
Kustomer has approximately 280 employees.
Kustomer has completed 7 funding rounds, raising a total of $233.50M. The latest funding stage is Venture round.
Top alternatives and competitors to Kustomer include Aloware, Talkdesk, AMC Technology, Tunnel, Inc., Click. These companies operate in related industries and serve comparable markets. You can compare them side by side on Bounce Watch.
Kustomer and Aloware are both companies in similar industries. Compare their funding, team size, growth signals, and market position on Bounce Watch to see which one fits your needs.

Source: BounceWatch company record for Kustomer, https://bouncewatch.com/company/kustomer, updated 1 December 2025. When citing, please name BounceWatch and link this page.

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